Misty Tate
Kevil,KY
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Service Manager
Cheddar’s (Darden)
Paducah, KY
11.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
General Manager
Sonic
Paducah, KY
06.2020 - 12.2020
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Store Manager
Steak N Shake
Paducah, KY
03.2020 - 06.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Head Server
Huddle House
Metropolis, IL
05.2017 - 03.2020
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Trained staff members on use of POS system.
Dental Assistant
SI Dental Lab
Metropolis, IL
03.2014 - 03.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history and vital signs for future reference.
- Assisted dentist in management of medical or dental emergencies by [Action].
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Administrative Assistant
Dicks Sporting Goods
Paducah, KY
09.2011 - 06.2013
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Maintained staff directory and company policy handbook for human resources department.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
New Construction Cleaner
Myself
Paducah, KY
05.2007 - 09.2012
- Enhanced project efficiency by completing thorough cleaning of newly constructed sites in a timely manner.
- Ensured client satisfaction by providing exceptional attention to detail while cleaning new construction sites.
- Consistently met deadlines for project completions, leading to increased customer satisfaction ratings and repeat business opportunities.
- Exceeded client expectations by consistently delivering exceptional results in the final presentation of newly constructed spaces.
Teller
Paducah Bank
Paducah , KY
03.2004 - 09.2006
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Teller
City National Bank
Metropolis , IL
05.1996 - 03.2004
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Education
Associate Degree in Nursing - Nursing
Shawnee Community College
Ullin, ILHigh School Diploma -
Massac County High School
Skills
- P>Bank deposit procedures
- P>Opening and closing procedures
- P>Customer Response
- P>POS systems
- P>Accurate money handling
Timeline
Service Manager
Cheddar’s (Darden)
11.2021 - Current
General Manager
Sonic
06.2020 - 12.2020
Store Manager
Steak N Shake
03.2020 - 06.2020
Head Server
Huddle House
05.2017 - 03.2020
Dental Assistant
SI Dental Lab
03.2014 - 03.2017
Administrative Assistant
Dicks Sporting Goods
09.2011 - 06.2013
New Construction Cleaner
Myself
05.2007 - 09.2012
Teller
Paducah Bank
03.2004 - 09.2006
Teller
City National Bank
05.1996 - 03.2004
Associate Degree in Nursing - Nursing
Shawnee Community College
High School Diploma -
Massac County High School