Misty Walker
Server , Environmental Service Worker.
Wichita,KS
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Server
Village Inn
Wichita, KS
11.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Environmental Services Housekeeper
Sodexo @ Pfzier
McPherson, KS
04.2018 - 12.2021
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Verified cleanliness and organization of storage areas and carts.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Cleaned and disinfected expierement rooms, suites and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Server, Shift Server Supervisor
CJ's Pancake House
Newton , KS
03.2012 - 12.2018
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Managed scheduling for 9 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Server
Town & Country
Wichita, KS
02.2009 - 04.2012
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Completed table resets by wiping down surfaces and refilling condiments.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
Education
High School Diploma -
01.1998 - 05.2002
- Awarded CPR training.
Skills
Point of sale operation
undefinedAccomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
was server of the month 4 times in 2014
Was voted server of the month 4 times in 2014..
Timeline
Server - Village Inn
11.2021 - Current
Environmental Services Housekeeper - Sodexo @ Pfzier
04.2018 - 12.2021
Server, Shift Server Supervisor - CJ's Pancake House
03.2012 - 12.2018
Server - Town & Country
02.2009 - 04.2012
East High - High School Diploma,
01.1998 - 05.2002