Misty Walker

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Monitored factory recalls and announcements to stay on top of changes.

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.

During the 13 years I worked there I was a service advisor, cashier, dispatcher and warranty administrator