Misty Ward

Mount Sterling,KY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

CSR

Pearl Interactive Network

Winchester, KY

08.2023 - Current

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Processed orders, forms, applications, and requests.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Managed multiple tasks simultaneously while providing excellent customer service experience.
Ensured compliance with applicable laws and regulations for provision of services.
Updated job knowledge by participating in educational opportunities.
Maintained records of customer interactions, transactions, comments, and complaints.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Researched required information using available resources.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided guidance on product features and benefits as well as troubleshooting techniques.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Performed account maintenance activities such as updating client information in databases.
Participated in team meetings or training sessions when necessary.
Handled customer inquiries and complaints in a timely manner.
Answered inbound calls, chats and emails to facilitate customer service.

Delivery Driver

DoorDash

San Francisco, CA

03.2020 - 08.2023

Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Verified deliveries against shipping instructions prior to delivering to customers.
Reviewed delivery documents and orders and reported errors to supervisor.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Monitored fuel level throughout shift and refueled when necessary.
Notified customers of delays to decrease calls to support.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Utilized street maps to plan and determine most efficient routes.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Maintained accurate records of goods delivered and collected payments as required.

Education

Peer Support Specialist - Addiction Counseling

NKU

Kentucky

10-2022

High School Diploma -

Fleming County High School

Flemingsburg, KY

06-2002

Timeline

CSR