Rovina Turner
Spencer,OK
Summary
Dynamic customer service professional with extensive experience at ModivCare, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction and streamline processes, while effectively managing high-stress situations. Proficient in data entry and Microsoft Excel, committed to delivering exceptional service and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
CSR
Maximus Call Center
Oklahoma City, OK
02.2022 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Guided customers through services to enhance clarity of procedures.
- Resolved queries efficiently, utilizing company systems to access account information promptly.
- Maintained accurate records of customer interactions to improve service quality and response times.
CSR/ Transportation
ModivCare
Oklahoma City, OK
03.2020 - 11.2021
- Resolved customer inquiries effectively, enhancing overall satisfaction and retention.
- Managed complex case escalations, ensuring timely resolution and adherence to company policies.
- Collaborated with cross-functional teams to streamline processes, improving workflow efficiency.
- Trained new representatives on systems and procedures, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Stocker and Receiver
Amazon
Oklahoma City, OK
01.2018 - 10.2019
- Operated warehouse equipment to efficiently stock and replenish inventory.
- Ensured accurate product labeling and placement within designated areas.
- Collaborated with team members to maintain organized stock levels across aisles.
- Trained new employees on safety procedures and stocking protocols.
Cashier Team Lead
Walmart
Oklahoma City, OK
05.2017 - 09.2018
Data Entry Clerk
Tax Commission
Oklahoma City, OK
11.2016 - 05.2017
- Processed and entered large volumes of data into tax systems with high accuracy.
- Reviewed and verified documentation for completeness and compliance with regulations.
- Utilized data entry software to streamline information management and retrieval.
- Assisted in maintaining organized filing systems for efficient access to records.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
Education
High School Diploma - Dental Assistant
Platt College
Oklahoma City, OK05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Scheduling
- Paperwork processing
- Order processing
- Clerical support
Timeline
CSR
Maximus Call Center
02.2022 - Current
CSR/ Transportation
ModivCare
03.2020 - 11.2021
Stocker and Receiver
Amazon
01.2018 - 10.2019
Cashier Team Lead
Walmart
05.2017 - 09.2018
Data Entry Clerk
Tax Commission
11.2016 - 05.2017
High School Diploma - Dental Assistant
Platt College