Misty Webb
Dallas,NC
Summary
Dedicated Direct Support Professional with a proven track record at Hughes Behavioral and Mental Health Services, enhancing patient care through effective care plan management and compassionate caregiving. Excelled in crisis management and HIPAA compliance, significantly improving patient satisfaction. Skilled in both relationship building and meticulous documentation, consistently ensuring safety and privacy.
Overview
25
25
years of professional experience
Work History
Direct Support Professional
Hughes Behavioral And Mental Health Services
04.2015 - Current
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
Sales Associate
World Wide Import Distribution
11.2000 - 04.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
CNA
Primary Health Concepts
11.1999 - 11.2000
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
CNA - Nursing
Gaston College
Dallas, NC12.2010
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Housekeeping tasks
- Client documentation
- Decision-making support
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Patient care
- Disability awareness
- Client transportation
- Crisis management
- Care plan management
- Care plan assessment
- HIPAA compliance
Timeline
Direct Support Professional
Hughes Behavioral And Mental Health Services
04.2015 - Current
Sales Associate
World Wide Import Distribution
11.2000 - 04.2015
CNA
Primary Health Concepts
11.1999 - 11.2000
CNA - Nursing
Gaston College
Similar Profiles
Kimberly YarboroKimberly Yarboro
Support Service Professional at Hughes Behavioral And Mental Health ServicesSupport Service Professional at Hughes Behavioral And Mental Health Services
Annie MooreAnnie Moore
Sales Associate at Financial Educational ServicesSales Associate at Financial Educational Services
Shadonna JohnsonShadonna Johnson
Behavior Support Specialist at Devereux Mental & Behavioral Health ServicesBehavior Support Specialist at Devereux Mental & Behavioral Health Services