Misty Wheeland
Norfolk,VA
Summary
Motivated individual possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Supervisor II
MediaRadar Vivvix
Chesapeake, VA
01.2008 - 12.2024
- Managed and developed teams of 8 to 30 individuals in data collection and classification.
- Directed staff assignments, tracked goal completion and orchestrated professional development programs.
- Coordinated across multiple teams and departments to ensure objectives were achieved.
- Organized diverse media data for synchronization, leading to accurate advertising statistics.
- Developed a comprehensive framework to enhance hiring processes, improving client coverage by 25% within the first year.
- Developed, evaluated, and disseminated monthly and yearly performance metrics using Microsoft Excel and Google Sheets.
- Recommended strategies for improving performance through comprehensive testing of network, software, and AI.
- Created processes for tracking shipping inventory and supply levels in order to prevent stock-outs or missing data
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Owner/Operator
Virginian Hilldrup Taxi
Fredericksburg, VA
01.2006 - 01.2008
- Established enduring regional customer relationships.
- Designed driver orientation programs aligning with local legal requirements.
- Streamlined logging of company data, calendars, and financial activities.
- Delivered excellent customer service to clients and fellow employees.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
MicroSoft Business Analyst -
Coursera
Online10.2023
Associate of Applied Science - Psychology
University of Phoenix
Online01.2011
General Studies Degree - Specialized Marketing Courses
North Stafford High School
Stafford, VA01.1997
Skills
- Experienced in ADP Systems
- Salesforce Platform Knowledge
- Jira Project Management
- Expertise in Google Workspace Tools
- Adobe Creative Suite Expertise
- Skilled in Microsoft Office Suite
- Experienced with Microsoft Teams Collaboration
- CISCO Systems Expertise
- Windows Operating System Expertise
- Proficient in Mac OS
- Experienced with Microsoft Visio
- Skilled in Lucidchart design
- Proficient in QuickBooks
- Experience with Mozilla
- Workday Operations Management
- Skilled in Diverse Social Media Platforms
- Performance monitoring
- Project planning
- Operations management
- Productivity management
- Workflow optimization
- Root-cause analysis
- Scheduling coordination
- Data analysis
- Change management
- Technology
- Lean manufacturing principles
- Logistics expertise
Accomplishments
2020 – 2021 Co/Chair of Employee Resource Group Pride@Kantar
2020 – 2023 Inclusion and Diversity Ambassador
2018 Comptia A+ Certification Training
2011 – 2016 Charter Member of Media Voices Toastmasters Club
2012 Vice President of Education Media Voices Toastmasters
2012 – 2013 Vice President of Membership
2013 – 2014 Secretary
2014 – 2015 Toastmasters Competent Communicator Educational Award,
Toastmasters Competent Leadership Educational Award, Toastmasters Advanced Leadership Bronze Award,Toastmasters Triple Crown, Vice President of Membership, Toastmasters Advanced Communicator Bronze
2009 – 2024 Kantar-Chesapeake Fun Club
Certification
1/2025 Microsoft Business Analysis Fundamentals
References
References available upon request.
Timeline
Operations Supervisor II
MediaRadar Vivvix
01.2008 - 12.2024
Owner/Operator
Virginian Hilldrup Taxi
01.2006 - 01.2008
MicroSoft Business Analyst -
Coursera
Associate of Applied Science - Psychology
University of Phoenix
General Studies Degree - Specialized Marketing Courses
North Stafford High School
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