Misty White
Walnut Cove License Plate Agency
Walnut Cove,NC
33
years of professional experience
Creative candidate well-versed in preparing meals in a high-volume restaurant environment. Skilled in preparing traditional and international dishes while adhering to food safety regulations. Proven ability to deliver excellent customer service and ensure efficient operations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
9 Months- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Processed license plate applications with attention to detail, ensuring compliance with state regulations.
- Assisted customers in navigating online services, improving access to agency resources.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
COOK/WAITRESS
16 Years 8 Months- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Stored and rotated food products properly, maintaining freshness.
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
- Assisted with food prep tasks, maximizing downtime during off-peak periods.
- Adhered to safety protocols at all times while preparing meals for customers.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
MEDICAL RECEPTIONIST
12 Years 5 Months- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Organized and filed patient medical records.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Used basic knowledge of medical terminology in daily office tasks.
PATIENT REGISTRATION SPECIALIST
3 Years- Demonstrated strong organizational skills to prioritize tasks and meet deadlines consistently.
- Verified demographic information of patients accurately by cross-checking multiple sources including but not limited to hospital databases, insurance companies and other healthcare providers.
- Developed an efficient filing system to store patient records securely and confidentially.
- Assisted with scheduling appointments for patients, verifying insurance coverage and updating medical records accordingly.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Collaborated closely with other departments such as Billing and Insurance Verification, Medical Records, Admitting Department to ensure smooth operations throughout the facility.
- Ensured that all necessary paperwork was processed according to established protocols before releasing them for further processing.
- Successfully registered patients for appointments, collecting accurate and up-to-date information while ensuring a positive patient experience.
- Resolved any discrepancies between insurance carriers' electronic eligibility response and manual entry of demographic information within the EMR and EHR system efficiently.
- Managed incoming calls promptly and professionally while providing detailed instructions about appointment scheduling process or other related inquiries.
- Conducted quality assurance checks on completed registrations forms to ensure accuracy of data entered into the system.
- Provided support with eligibility verification prior to patient registration process, ensuring all necessary documents were collected from patients timely.
- Processed incoming telephone calls and messages based on office policy and procedure.
- Maintained organized and up-to-date files to facilitate retrieval.
Education
- GED
Skills
Customer Service
Order Verification
Supply Restocking
Fine Dining
Timeline
Customer Service Representative
Walnut Cove License Plate Agency
10.2025 - 07.2026Read More
COOK/WAITRESS
The Red Rooster
02.2009 - 10.2025Read More
MEDICAL RECEPTIONIST
Dr Renato Zarate
09.1996 - 02.2009Read More
PATIENT REGISTRATION SPECIALIST
Stokes Reynolds Memorial Hospital
09.1993 - 09.1996Read More
Forsyth Technical Community College
from GED
Read More