Misty Williamson
Stephenville,TX
Summary
Results-oriented leader with a robust track record in fostering employee development and enhancing customer experiences. Proficient in strategic planning, scheduling, and implementing effective training programs. Known for an approachable demeanor that promotes team collaboration and maximizes operational effectiveness. Track record of implementing operational improvements that increase productivity and reduce costs. Aiming to leverage these skills to contribute to organizational success in a dynamic environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
Sodexo
Stephenville, Texas
03.2023 - Current
- Management of client relationships at location, continually assessing operations
- Maintains development of plans to provide optimal service and drive employee and student satisfaction
- Builds, develops, and leads a team of 150+ direct reports to continually improve dining services
- Recommends methods and implementation for service improvement and growth bases on understanding of operational needs, capabilities, and contractual obligations
- Manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
- Ensures compliance with Sodexo’s standards of operation including safety standards and Sodexo’s Business Conduct Policy at all times
- Works directly with Catering Director to oversee the planning and execution of catering events, both internal and external
- Works directly with the chef and client to create menus for events of all sizes
- Manages labor and food costs to keep accurate records of expenses and revenue
- Ensures that food and service are of the highest quality, and that food safety and sanitation policies are followed
- Manage suites to ensure seamless execution.
- Oversee successful organization of all concessions during sports events.
Retail Manager
Sodexo
Stephenville, Texas
08.2022 - 03.2023
- Lead Operations Manager over Blaze Pizza
- Launched the opening of Blaze Pizza to include hiring and training staff, setting up operations, ensuring quality standards, and managing the pre-opening phase with a focus on preparing the restaurant for its grand opening and delivering a seamless customer experience during the initial stages of operations
- Managed and led the Operations of Dunkin and Starbucks
- Exhibited excellent people skills during interaction with employees and customers
- Oversaw employee performance, correct problems and increase efficiency to maintain productivity targets
- Controlled store inventory and review cash handling and operations reports
- Trained and developed new employees for ease of transition into team
- Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized
- Coached employees and train on methods for handling various aspects of sales, complicated issues and difficult customers
- Effectively allocate tasks during high-traffic times to keep operations running smoothly and employees focused
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Trained team members in successful strategies to meet operational and sales targets
Human Resources Manager
Sodexo
Stephenville, TX
11.2021 - 08.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Monitored front areas so that questions could be promptly addressed
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Managed office operations while scheduling appointments for department managers
- Evaluated employee records and productivity to complete employee evaluations
Lead Instructor
Texas Academy of Dental Assisting
Fort Worth, TX
05.2015 - 11.2021
- Evaluated student demographics to make effective choices in class and activity development
- Created culture focused on teaching whole student and developing individual potential
- Motivated junior teachers to provide exceptional learning environments
- Reviewed class and student records to look for areas in need of improvement and implement plans of action
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Created and developed lesson plans to meet students' academic needs
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education
- Administered assessments to determine each student's specific educational and social needs
- Prepared quizzes, tests and examinations to gauge how well students were learning
Lead Registered Dental Assistant
Country Day Dental
Fort Worth, TX
01.2011 - 11.2021
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software
- Managed office schedules and calendars to coordinate administrative planning and execution
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
District Safety Coordinator
Sodexo
Stephenville, Texas
- Knowledge of HACCP standards, analytical thinking, observational skills, training abilities and effective communication
- Conducts monthly food and healthy safety audits internally as well as travel for the district to ensure safety standards are being followed
- Continuous communication and directive with district leadership to provide guidance on all up to date information regarding audits and safety standards
- Investigates what occurs within incident areas to better understand what actions may lead to incidents
- Ensuring that employees are aware of safety requirements and are prepared to follow safety procedures
Education
Bachelor of Science - Criminal Justice, Psychology
Tarleton State University
Stephenville, TX12.2004
Skills
- Problem Anticipation and Resolution
- Department Oversight
- Focus and Follow-Through
- Leadership Development Training
- Hiring and Onboarding
- Store Growth Planning
- Kronos Scheduling
- Motivational Leadership
- Managing Retail Build Outs
- Team Meetings
- Retail Effectiveness
- The Market Connection
Certification
- Kronos Management, 01/01/21 - Present
- SERV Safe Food Manager, 01/01/21 - Present
- TABC, 01/01/21 - Present
- HIPAA, 01/01/11 - Present
- CPR - American Red Cross, 01/01/11 - Present
- Registered Serv Safe Proctor, 01/01/24 - Present
Timeline
Director of Operations
Sodexo
03.2023 - Current
Retail Manager
Sodexo
08.2022 - 03.2023
Human Resources Manager
Sodexo
11.2021 - 08.2022
Lead Instructor
Texas Academy of Dental Assisting
05.2015 - 11.2021
Lead Registered Dental Assistant
Country Day Dental
01.2011 - 11.2021
District Safety Coordinator
Sodexo
Bachelor of Science - Criminal Justice, Psychology
Tarleton State University