Misty Winterbotham
Dayton,OH
Summary
Results-oriented professional driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.
Creative professional in the beauty and wellness industry, known for high productivity and efficient task completion. Skilled in nail art design, hygiene and sanitation practices, and customer service. Excel at communication, time management, and adaptability, ensuring client satisfaction and repeat business.
Overview
15
15
years of professional experience
Work History
Nail Technician
Independent Contractor
Troy, OH
10.2019 - Current
- Demonstrated knowledge of all products and services offered in the salon.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Prepared customers' nails with dry manicure tools.
- Cleaned and sterilized tools and work areas between customers.
- Ensured that safety protocols were followed during each service provided.
- Educated clients on proper nail care techniques.
- Met with clients to discuss needs, service preferences and special requests.
- Conducted consultations with clients to determine their needs and preferences.
- Attended continuing education courses related to nail care techniques.
Nail Technician
Giacomo’s a salon and spa
Troy
04.2017 - 10.2019
- Demonstrated knowledge of all products and services offered in the salon.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Prepared customers' nails in soapy water using swabs, files and orange sticks.
- Cleaned and sterilized tools and work areas between customers.
- Educated clients on proper nail care techniques.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Met with clients to discuss needs, service preferences and special requests.
- Conducted consultations with clients to determine their needs and preferences.
- Attended continuing education courses related to nail care techniques.
- Cleaned and sanitized tools and work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Department Head Manager
McDonald’s
Dayton
02.2010 - 04.2017
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Performed opening and closing duties as part of management team and handled cash management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular meetings with staff to discuss performance objectives and strategies for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Utilized technology and software for inventory management and sales reporting.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed and approved all personnel decisions, including hiring, promotions, and disciplinary actions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Handled shift overstock, restocking and inventory control.
Education
Manicurist Certificate - Nail Technician
Creative Images
Dayton11-2017
Certificate of Massage - Medical Massage Therapy
Dayton School of Medical Massage
Dayton01-2016
High School Diploma -
Northridge High School
Dayton06-2005
Skills
- Nail care
- Manicure techniques
- Pedicure techniques
- Product knowledge
- Customer service
- Appointment scheduling
- Client consultation
- Time management
- Inventory management
- Basic accounting
- Problem-solving skills
- Verbal and written communications
References
References available upon request.
Timeline
Nail Technician
Independent Contractor
10.2019 - Current
Nail Technician
Giacomo’s a salon and spa
04.2017 - 10.2019
Department Head Manager
McDonald’s
02.2010 - 04.2017
Manicurist Certificate - Nail Technician
Creative Images
Certificate of Massage - Medical Massage Therapy
Dayton School of Medical Massage
High School Diploma -
Northridge High School