Misty Wright
Indianapolis ,IN
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at The Willard. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling expertise. Committed to delivering high-quality hospitality experiences while maintaining a professional appearance and fostering positive relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Willard
Franklin,IN
04.2013 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Managed orders and coordinated with kitchen staff to deliver timely food service.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Assisted in training new servers on menu offerings and service protocols.
- Handled cash transactions accurately, processing payments with attention to detail.
- Recommended menu items based on customer preferences, increasing guest satisfaction.
- Resolved customer complaints efficiently, fostering repeat business through effective communication.
- Collaborated with team members to streamline service processes during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
Big Woods Brewing
Nashville, IN
09.2021 - 01.2025
Certified Medical Assistant
Skin Solutions
Columbus,IN
09.2022 - 07.2024
- Administered patient assessments and vital sign measurements to ensure accurate health monitoring.
- Coordinated patient scheduling and managed electronic health records for improved workflow efficiency.
- Assisted physicians with examinations and procedures, enhancing patient care quality and safety.
- Educated patients on treatment plans and medication instructions, promoting adherence and understanding.
- Streamlined office processes by implementing new scheduling systems, increasing appointment accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
CCMA
Liquor License
Timeline
Certified Medical Assistant
Skin Solutions
09.2022 - 07.2024
Server/Bartender
Big Woods Brewing
09.2021 - 01.2025
Server/Bartender
The Willard
04.2013 - Current