Misun Jung
Monroe,WA
Summary
Experienced management professional with a proven track record of successfully building, training, and leading diverse teams at multiple locations, resulting in annual sales exceeding $19M. Possesses strong leadership skills to provide clear guidance and strategic direction on a daily basis, ensuring the achievement of the company's overall vision.
Overview
8
8
years of professional experience
Work History
Manager Trainer
Din Tai Fung
Bellevue, WA
08.2023 - Current
- Streamlined company procedures by reviewing all training material for accuracy and company policy compliance within the different regions.
- Optimized learning outcomes by applying adaptive teaching techniques.
- Monitored and evaluated training performance to determine quality and cohesiveness on a weekly, 30-day and 60-day evaluation.
- Successfully completed training of seven MITs and assisted GM/EKMs in training processes within the PNW Region.
General Manager
Din Tai Fung
Bellevue, WA, Tukwila, WA
01.2017 - 08.2023
- Analyzed and optimized front of house bar operations and purchasing among all PNW locations, allowing for future growth and standardization within the company
- Provided supervision, on going training, and evaluation of management teams through bi-weekly or monthly one on one meetings and bi-annual performance reviews
- Analyze guest experience reports to evaluate performance metrics and data to ensure optimized guest experience and identify training opportunities
- Emphasis on educating staff by conducting internal audits and corrective actions to ensure compliance with local, state and federal regulatory authorities
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Spearheaded the opening of a fourth restaurant located in the Pacific Northwest that included conducting interviews for approximately 80 new hires; facilitating all new hire orientation, onboarding, and training.
- Maintained the lowest employee turnover % with effective onboarding processes and ongoing training initiatives.
- Identified, mentored, and coached aspiring future managers and general managers, fostering their professional growth and career development.
Skills
- Operational Knowledge
- Driving Results
- Applying Adaptive Teaching Strategies
- Identifies and Develops Talent
- Values Differences
- Managing Ambiguity
- Coaching and Mentoring
Key Qualifications
- Experienced manager with a proven track record of leading cross functional teams with a focus on optimizing guest experiences.
- Highly adaptable manager that thrives on solving novel and complex problems by developing new processes.
- A dynamic thinker with a high EQ who takes a collaborative approach to leadership, encourages creativity, and fosters critical thinking at all operational levels.
Timeline
Manager Trainer
Din Tai Fung
08.2023 - Current
General Manager
Din Tai Fung
01.2017 - 08.2023