Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Gentian Kita

Latham,NY

Summary

Dependable and driven Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in any establishments. Dependable and knowledgeable about numerous drink options and strategies for boosting business profits with optimal cost control and service approaches. Service-oriented team player with organizational and multitasking abilities to handle fast-paced environments. Independently solve routine customer issues to promote bar loyalty. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment. Helped develop bar incentives to drive sales up 75 % and promote venue. Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise. Removed glassware accumulated at bar to consistently maintain clean service area. Qualified Bar Back with experience in service, food prep, cash handling and several computerized POS systems. Passion for craft beer and microbrews. Pursuing opportunities to implement knowledge while growing familiarity with wine and mixology. Practiced Bar Back which genuinely enjoys providing superior hospitality. Track record of working alongside some of the most talented bartenders in the area. Looking for employment at a vibrant bar or restaurant that will provide an opportunity for advancing skills and ascending to a Bartender position.

Overview

19
19
years of professional experience

Work History

President

Olivias Cafe
Albany, NY
01.2019 - Current
  • Oversaw business-wide changes to modernize procedures and organization.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Improved supply chain to reduce materials costs and optimize distribution.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.

Bartender

Hilton
Albany, NY
03.2005 - Current
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus .
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

High School Diploma -

Albania High
Albania
07.2002

Skills

  • Responsible Alcohol Service
  • Preparing Garnishes
  • Ordering Bar Supplies
  • Menu Memorization
  • Liquor, Beer and Wine Knowledge
  • Health Codes Compliance
  • Classic Cocktails
  • Changing Beer Kegs
  • Sales
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Food Preparation and Safety
  • Ordering Procedures
  • Group Reservations Management
  • Dining Room Management
  • Making change
  • Food Running
  • Attending multiple customers
  • Performance improvement
  • Creative mixology
  • Handling difficult customers
  • Hospitality service expertise
  • Highly reliable
  • Inventory
  • Basic math
  • Cash register operation
  • Engaging personality
  • Clear and effective communication
  • Sales expertise
  • Beverage preparation

Timeline

President

Olivias Cafe
01.2019 - Current

Bartender

Hilton
03.2005 - Current

High School Diploma -

Albania High
Gentian Kita