Mitali Ghosh

Director HRBP for Global Delivery, Sales and Capability teams in the US and Canada (800 employees).Lead a high-performing team of HRBPs by providing mentorship, guidance, and opportunities for professional growth. Played a pivotal role in business expansion across the region by leading talent strategies to create high-growth strategic accounts (50M+ in revenue). Led change management efforts during mergers, acquisitions, or restructuring activities to ensure smooth transitions for affected employees. Spearheaded succession/retention plans for all senior and critical roles in my portfolio. Rated consistently a STAR Performer while piloting scalable HR initiatives around performance management and employee experience.

• HRBP Lead for whole west coast portfolio, including Sales and Delivery functions. Manage delivery teams and strategic client groups across multiple states of CA, WA, OR, and TX in US and also have employee spans in Canada
• Drove headcount growth of 48% in the past year (the highest in the company) and improved employee satisfaction scores by 25% by implementing models and best practices for a superior employee onboarding experience.
• Trusted advisory and business partner for Sales SVPs and leaders (70 of them) to advise them on HR programs, policies, and talent management practices.
• Designed career architecture framework for Sales and capability functions to help retain top sales talent. Governed compensation and benefits programs for sales function, including salary reviews, incentive plans, and recognition programs.
• Revised employee handbook and employee policies in North America and developed working models around Pay Transparency across multiple states to avoid discrimination in the workplace and enhance employee experience.
• Minimized ER issues for region by 35% and avoided disputes/litigations by establishing the disciplinary process framework for 580 managers in North America thereby building on managerial capability.
• Championed Innovation by participating in the highly coveted Hitachi Digital H Combinator Project. Piloted project NASDO was amongst the top 3 finalists amongst 600 applications from Global teams. The project is now in incubation phase and is about ways to attract Native Americans into the Tech Industry thereby drafting a scalable business model that would generate revenue and increase Hitachi’s brand value as a DEI ambassador.

• Location HR Lead for Global Delivery Centre at Redmond supporting senior clients (e.g., Business leaders, VPs, and their direct reports) to understand organization's business strategies and align talent strategy and programs to achieve business goals
• Spearheaded five full-cycle change management projects, including mergers, acquisitions, and employee rebadging while minimizing staffing costs
• Managed headcount of 2K employees, including three direct reports as Location HR Lead for entire delivery center while leading talent strategy and people programs for business accounts
• Led Employee Engagement North America Chapter to increase employee satisfaction index by 20% during pandemic times
• Led transitions from HR side to build new strategic business unit locations including Global Delivery Center worth $50M+ in revenue
• Worked on policies, practices, and engagement framework for LGBTQ employee community to attract and retain top talent while developing employee resource groups across multiple states (WA, CA, OR, TX, and AZ) to foster a diverse/inclusive workplace.
• Facilitated organization in earning recognition from premier institutions like Great Place To Work and Top Employers by designing innovative HR strategies for participation in coveted HR awards, HCL America got recognized for the first time by both of them in 2021
• Retained top talent and minimized turnover by 15% while preparing the predictive retention plan for high-growth businesses.

• Aimed to maximize engagement levels while focusing on complete employee life cycles, including onboarding, orientation, benefits enrollment, and employee relations.
• Emphasized company culture, mission, and values while monitoring and transforming entire onboarding journey
• Administered ADP (payroll and benefits system) and led automation of payroll and benefits in collaboration with 7 department heads. The integration process had an impact on the entire employee strength of the company (250 employees)
• Led process map and design for revamping onboarding experience while working with multiple third-party specialists and account leads
• Aligned people strategy with business goals while overseeing staffing budgets, leaves, and employee benefits.

• Served as a coach to the client group, including aiding Virginia Mason, Amazon, and Sophus IT solutions in aligning business objectives with employees and management while serving as an HR Business Partner Consultant
• Obtained detailed insights into business performance by monitoring the employee engagement survey amongst the client group
• Devised a sustainable project plan to hire fresh nursing graduates while participating in after-action reviews and recommending process improvements
• Steered the ADA process while managing 180 cases, including coaching 47 managers on approaching accommodation cases with reasonable engagement levels
• Provided training on complex ER issues and protected the interests of employees and clients while consulting people managers on progressive discipline and effective coaching techniques
• Coordinated with multiple stakeholders across the HR organization while offering assistance to clients in union negotiation preparations concerning work modules and documentation.

• Streamlined various operations associated with leadership coaching, performance/compensation management, employee relations, and disciplinary actions while spearheading HR strategic initiatives
• Decreased attrition for unit by 30% by developing engagement plan in partnership with 3K employees involving five direct reports
• Governed back-to-work program for women by acting as Diversity Lead while creating positive action interventions
• Coordinated with key business leaders and maximized organizational performance by leveraging functions linked with program management, employee town halls, leadership mentoring, and work-life balance activities
• Assessed potential risks for managers in the unit by preparing and presenting the 9-blocker exercise to the leadership as a retention tool
• Developed and organized a location team of business leaders and 3K employees to drive the location HR engagement agenda while functioning as Location HR Lead in Hyderabad for one of the largest industry groups of Accenture.

• Drove succession planning and supported leadership in forming a skill inventory pool while fulfilling growing demands of the organization
• Identified training needs for business units and individual executive coaching needs
• Led performance management and implementation of all people programs while supporting 100 people managers and 5K employees to serve one of the largest accounts as their HR Business Partner
• Promoted a positive work environment by coordinating women's back-to-work program and diversity and inclusion workshops.
• Aided 55 women to grow in their career path by conceptualizing a knowledge-sharing platform for them.