Mitali Patel
Wilmington,DE
Summary
Accomplished PharmD with over 14 years of experience delivering high-quality medical information and pharmacovigilance support in clinical and retail pharmacy settings. Expert in providing personalized, scientifically accurate responses to unsolicited medical inquiries, conducting literature reviews, and ensuring compliance with federal, Medicare, and HIPAA regulations. Skilled in cross-portfolio scientific engagement, quality assurance, and mentoring staff to enhance clinical processes. Proven ability to analyze patient and HCP data, lead training initiatives, and drive process improvements, contributing to enhanced patient outcomes and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Centralized Services Pharmacist
Walgreens Boots Alliance
07.2024 - Current
- Delivered balanced, evidence-based responses to patient and prescriber inquiries, aligning with medical information and regulatory standards.
- Conducted drug utilization reviews and literature analysis to ensure safety, cost-effectiveness, and therapeutic appropriateness.
- Documented and reported adverse events, product quality issues, and safety signals in compliance with client, federal, and HIPAA guidelines.
- Collaborated cross-functionally with pharmacy staff and healthcare providers to resolve therapeutic issues and improve service-level compliance.
- Trained and mentored staff on scientific response preparation, compliance protocols, and clinical best practices.
- Verified prescriptions across multiple therapeutic areas, ensuring accuracy and adherence to safety standards.
Clinical Pharmacist
Rockford Center
02.2011 - Current
- Provide scientifically accurate responses to inquiries on psychiatric medications and off-label uses.
- Conduct literature analysis for clinical research trials and P&T Committee formulary decisions.
- Lead quality assurance initiatives, including peer review and Antibiotic Stewardship Program implementation.
- Facilitate scientific training and in-services for staff and patients, reducing readmissions.
- Support eMAR system implementation, ensuring compliance with Joint Commission (JCAHO) standards.
- Conducted research on new medications or treatment protocols to stay current with evidence-based practices in pharmacy care delivery.
- Educated patients on proper medication use, side effects, and potential complications to promote adherence and optimal health outcomes.
- Provided drug information support for physicians, nurses, and other healthcare professionals to enhance interdisciplinary collaboration.
- Delivered presentations focused on complex topics, such as drug interactions and high-risk medications, to increase staff knowledge and competence.
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
Pharmacist-In-Charge/Pharmacy Manager
Radius Rx Direct
01.2009 - 12.2010
- Managed medical information requests, delivering phone-based consultations on drug interactions, side effects, and adherence, ensuring empathetic and scientifically accurate communication.
- Developed and peer-reviewed patient-facing scientific content, improving medication adherence for Medicare and chronic care patients.
- Implemented workflow improvements and clinical verification protocols, reducing medication errors by 80% in a high-volume mail-order pharmacy.
- Collaborated with physicians and nurses to resolve therapeutic concerns, streamlining prior authorizations and formulary navigation for high-risk medications.
- Provided 24-hour on-call clinical support, maintaining continuity of care and addressing emergency escalations for facility partners.
Education
Doctor of Pharmacy - Pharmacy
University Of Sciences in Philadelphia
Philadelphia,PA05.2008
Skills
- Medical Information Expertise: Responding to unsolicited inquiries, literature analysis, scientific content development
- Pharmacovigilance: Adverse event and product quality complaint documentation, regulatory standards
- Scientific Communication: Engaging HCPs and patients with clear, empathetic, cross-portfolio dialogue
- Quality Assurance: Peer review, clinical data accuracy, compliance with regulatory guidelines
- Training & Mentoring: Developing scientific training content, mentoring staff and fellows
- Technical Proficiencies: Pharmacy automation (HCS, Cerner, AS400), CRM databases, literature search tools
- Certifications: Medication Therapy Management (2018–present), Opioid Recovery and Addiction (2019–present)
Accomplishments
- Spearheaded a facility-wide Antibiotic Stewardship Program, providing quarterly updates to leadership and ensuring clinical guideline adherence.
- Supported implementation of a hospital-wide Electronic Medication Administration Record (eMAR) system, enhancing accuracy and regulatory compliance.
- Reduced medication errors by 80% through workflow redesign and thorough drug utilization reviews.
Timeline
Centralized Services Pharmacist
Walgreens Boots Alliance
07.2024 - Current
Clinical Pharmacist
Rockford Center
02.2011 - Current
Pharmacist-In-Charge/Pharmacy Manager
Radius Rx Direct
01.2009 - 12.2010
Doctor of Pharmacy - Pharmacy
University Of Sciences in Philadelphia
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