Mitch Epstein
Pheasant Ridge Golf Club
Pittsburgh,PA
4
years of professional experience
Customer service professional with experience in golf operations, front desk management, and landscaping support, known for deadline management, administrative support, and equipment operation. Skilled in communication, relationship building, and keeping daily operations running smoothly.
Work History
Golf Couse Operations Associate
1 Year 5 Months- Coordinated daily tee sheet updates and tee time reservations to maintain smooth guest flow.
- Assisted members and guests with check-in, inquiries, and service requests using professional communication.
- Processed point-of-sale transactions accurately while balancing cash drawers and closing registers.
- Monitored inventory levels for golf shop supplies and restocked merchandise to support sales readiness.
- Prepared event spaces and course amenities for tournaments, outings, and club functions.
- Maintained clean, organized work areas to uphold club presentation and guest experience standards.
Landscaping Contractor
11 Months- Installed sod, mulch, plants, and edging to complete residential landscape projects.
- Pruned shrubs, trees, and hedges to maintain healthy growth and curb appeal.
- Prepared soil, removed debris, and leveled ground for planting and hardscape work.
- Coordinated material loading, unloading, and site organization to keep jobs moving efficiently.
- Communicated with clients to confirm service needs and complete work to specifications.
Bag Room Attendant
2 Months- Assisted golfers with club loading, unloading, and cart preparation for smooth arrivals
- Coordinated bag staging for tee times and guest requests with consistent attention to detail
- Managed incoming and outgoing golf bags, ensuring accurate handling and organized storage
- Maintained clean, orderly bag room conditions to support efficient daily operations
- Supported member service by retrieving equipment and responding promptly to player needs
Front Desk Manager
8 Months- Managed front desk operations, ensuring smooth guest check-in, check-out, and daily service flow.
- Supervised reception staff, assigned coverage, and reinforced service standards across shifts.
- Resolved customer concerns promptly, maintaining professionalism and positive guest experiences.
- Coordinated schedules, appointments, and facility reservations using booking and calendar systems.
Education
No Degree - Finance
- Extracurricular Activities: Church Volunteer, Community Worker
- IUP Golf Club Member
- Kappa Delta Rho Member
High School Diploma
- Completed AP course in U.S. Government
- Completed AP course in Environmental Science
- Relevant Coursework: Electronics & Woodworking
- Ski Club Member
- Elected Captain of Varsity Baseball Team
Skills
Administrative support
Equipment operation
Customer service
Interpersonal communication
Point-of-sale systems
Written communication
Relationship building
Deadline management
Timeline
Golf Couse Operations Associate
Pheasant Ridge Golf Club
05.2025 - CurrentRead More
Landscaping Contractor
Self Employed Services
05.2024 - 04.2025Read More
Bag Room Attendant
Fox Chapel Golf Club
06.2023 - 08.2023Read More
Front Desk Manager
Pittsburgh Indoor Sports Arena
09.2022 - 05.2023Read More
Indiana University of Pennsylvania
No Degree from Finance
Read More
Fox Chapel High School
High School Diploma
Read More