Mitch Murphy
Area Coach
Mebane,NC
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
District Manager
Pizza Hut
Durham, NC
06.2017 - Current
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Built positive and productive relationships with store and field leadership.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Supervised eight locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Established territory boundaries and distribution routes to maximize service quality.
Restaurant Manager
Pizza Hut
Durham, NC
06.2013 - Current
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively participated in ongoing customer service programs.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Shift Leader
Pizza Hut
Durham, NC
01.2010 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
- Enforced company policies and regulations with employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Orange High School
Hillsborough, NC 08.1998 - 06.2001
No Degree - Business Management
Alamance Community College
Graham, NC 05.2001 -
Skills
Staff recruiting
Accomplishments
- Achieved District Manager of the year by meeting all expected targets including sales, PFO, training and staffing.
- Supervised team of 131 staff members.
Timeline
District Manager
Pizza Hut
06.2017 - Current
Restaurant Manager
Pizza Hut
06.2013 - Current
Shift Leader
Pizza Hut
01.2010 - Current
No Degree - Business Management
Alamance Community College
05.2001 -
High School Diploma -
Orange High School
08.1998 - 06.2001
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