Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
Effectively provided solutions for in-transit problems proactively and after they occurred
Top 3 LTL Account Representative in the region for nearly 3 months consecutively; amassed $35k+ for a month and $20k+ in brokerage revenue weekly for 10 weeks straight
#1 ranked account representative in Chicago for the majority of my tenure at TQL
The Neely Agency
Memphis, TN
Media Intern
09.2022 - 05.2023
Job overview
Managed social media accounts, resulting in increased followers and engagement rates.
Collaborated with team members to brainstorm creative ideas for new advertising campaigns.
Enhanced brand visibility by creating engaging content for social media platforms.
Planned and adhered to content calendars and made scheduled posts.
Increased audience engagement by developing interactive digital marketing campaigns.
Customer Service Coordinator/Customer Account Specialist at Total Quality Logistics (3PL)Customer Service Coordinator/Customer Account Specialist at Total Quality Logistics (3PL)