Mitch Wagner

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business for 28 years.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed business plan, processes and procedures to provide superior cost effective products to customers.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed day-to-day business operations.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Worked flexible hours across night, weekend, and holiday shifts.

• Frequently inspected production area to verify proper equipment operation.
• Supervised teams of 6 - 34 personnel
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Achieved results by working with staff to meet established targets.
• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Evaluated employee performance and coached and trained to improve weak areas.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Fabricated and welded aluminum, stainless steel and mild steel to form parts used in production processes.
• Performed various welding techniques such as MIG, TIG, and stick welding to accomplish diverse tasks across multiple projects.
• Completed manual, semi-automatic and mechanized welds for different projects.
• Maintained tools and equipment for welding team.
• Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.
• Worked closely with Maintenance and Operations personnel to mitigate issues in an operational chemical plant environment.

• Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
• Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
• Chipped off excess weld, slag, and spatter using hand tools.
• Maintained safety by wearing protective equipment, staying alert and following procedures.
• Fabricated shop parts directly from blueprints.
• Fabricated Products form various specialty alloys including Titanium, Hastelloy, and Stainless Steels.
• Work on large weldments for the offshore oil and gas industries.
• Fabricated and Welded various pressure vessel including underwater living habitats and hyperbaric oxygen chambers for the medical fields.