Mitchel Harmon
Technical Support Specialist
Jamestown,New York
Summary
Detail-oriented Technical Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Effective Student committed to learning, developing and polishing skills in computer sciences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Driver
Infinity Resource Group
09.2022 - Current
- Maintained clean driving record and obeyed traffic laws and regulations.
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Safeguarded passengers and cargo through careful driving and adherence to traffic laws.
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
- Filled out proper licensing and vehicle registration forms and kept important documents readily available.
City Carrier Assistant
United States Post Service
08.2021 - 09.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Handled mail and packages with care to prevent damage during delivery.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
Bachelor of Science - Computational Science
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Customer Communication and Empathy
Certification
CompTIA A+ ce Certification
Timeline
CompTIA A+ ce Certification
04-2024
Driver
Infinity Resource Group
09.2022 - Current
City Carrier Assistant
United States Post Service
08.2021 - 09.2022
Bachelor of Science - Computational Science
Southern New Hampshire University
05.2001 -