Mitchell Abrams

• Under a significant level of guidance and direction, provides customer service for one Paychex product
• Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures
• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients
• Provide online support, troubleshooting and handle escalations
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution

Promoted to Payroll Specialist in March 2024

• Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
• Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
• Enroll new hires and direct deposits
• Make sure clients appointments are met
• Make sure state regulations are followed
• Check in calls for products and make sure billing fits the need
• Assisted employees with payroll-related inquiries, providing clear and concise information.
• Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
• Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
• Developed and implemented procedures to ensure accurate entry of payroll data into the system.
• Created payroll-related reports for pension plans, insurance, and other benefits.
• Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
• Coordinated special programs and donation drives involving payroll deductions.
• Developed and maintained detailed payroll documentation and procedures guides.
• Upsells
• Billing explained and discounts applied
• Make sure documents are not outdated

• Credit and Debit Fraud, Data Entry, Chargebacks, Closeouts, Visa Verification, Denial Letters

• TransAmerica was our third party client
• Handled inbound customer service calls for Life Insurance Policy Owners, Agents, Third Party Bank, Corporate Policies and Beneficiaries of Life Insurance Policy Holders
• Processed all maintenance and updates as needed
• Term, FFIUL, Whole Life and Universal Life

• Responsibilities include handling of inbound calls from customers that need roadside assistance

• Responsible for cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays

• Handle a variety of customer request via 90+ inbound calls
• Money Transfers, Lost Debit Card, Loan Application, Balance Inquires and Opening Accounts
• Fraud Detection and coding

• Answer Inbound calls to update or cancel orders
• Skills Used: Computer, phone and credit card Billing

• Take incoming calls for sales, returns and customer support
• Also answer Questions on Products and Descriptions

• Responsible for ordering and shipping of currency, provided quality service to business clients in drive thru
• Run reports to make sure bank has funds on busy pay days

• Provide excellent customer service on the telephone
• Responsible for: Payments, Loss Cards, Balance Transfers, Debit Card, Money Card and Merchant Verifications
• Credit and Debit Fraud

• Provide excellent customer service on a variety of telephone inquiries in a fast-paced, team-oriented, call center environment
• Research inquiries and provide appropriate feedback including company policies, IRS regulations and compliance requirements
• Discuss company fund information, current market conditions and industry regulations with clients

• Overseen the store overnight
• Stocked, Cashier and handled money for the store
• Managed employees so their tasks were complete before their shift ended

• Proactively manage and develop profitable, long-term relationships within an assigned base of accounts to achieve customer retention and customer satisfaction through highly responsive and accurate services for a client base
• Provide FSA knowledge to customers and their employees, including renewal and enrollment materials

• Required to handle customer at cash register
• Unload delivery truck
• Stock shelves after delivery and at store needs