Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.
Hi, I’m
Mitchell Baker
Las Vegas,NV
Summary
Overview
10
years of professional experience
1
Certification
1
Language
Work History
GEICOLas Vegas, Nevada
Auto Damage Adjuster II
10.2018 - Current
Job overview
- Adept at utilizing a computer database handling several ongoing cases simultaneously and seeing a claim file through to its completion.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Investigated claims of fraud involving inflated repair bills or substandard parts and labor quality.
- Handled between 75-100 live claims at any given time ranging from repairable to total loss vehicles
- Responsible for quickly and accurately obtaining total loss evaluations and determining the most cost-effective solution for total loss vehicles
- Monitor and coach less seasoned adjusters to ensure continuity between adjusters in repair operations and labor times.
The Allazo Group
Senior Partner
07.2014 - 01.2020
Job overview
- Managed projects and content creation for the Elevated Leadership Program (ELP), student leadership course and student success course
- Creating content for ELP, delivering scripts to interns and performing quality control on content produced
- Review and advise international programmers on website and program creation
- Ensuring all websites function properly and are designed in a way to draw in business.
- Developed and implemented strategies for increasing client base and profitability.
Enterprise-Rent-A-CarScottsdale, Arizona
Assistant Manager
01.2016 - 10.2018
Job overview
- Increased fleet size and branch profitability by 30% by effective marketing, employee training and rate management
- Through effective coaching, role-playing and job shadowing, 4 employees were able to be promoted to Assistant Managers of other branch locations
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Enterprise-Rent-A-CarScottsdale, Arizona
Assistant Manager of The Exotic Car Collection
01.2016 - 10.2018
Job overview
- Increase market presence of our division through marketing events such as golf tournaments, insurance agent blitz’s and setting up booths at various automobile events
- Created and leveraged relationships with high-end auto dealerships to increase the number of rental leads generated by 70%
- Leveraging branch visibility and training employees throughout the state of Arizona increased branch profitably by 200% in the first 4 months.
- Analyzed business performance data and forecasted business results for upper management.
Education
Grand Canyon University
MBA from Business Administration And Leadership
University Overview
Arizona State University
Bachelor of Arts from Psychology
University Overview
Skills
- Business Level Proficiency: Microsoft Word, Power Point, Excel, and most internet browsers
- Proficient in IBM’s SPSS and functional application of business statistical methods
- Fluent in Spanish
- Training and Development
- Claims Management
- Customer service expertise
- Problem-solving aptitude
- Claims investigations
- Client satisfaction
- Analytical Thinking
- Task Prioritization
Certification
- Pro Level 3 certification, I-car, 2023
- ASE, National Institute for Automotive Service Excellence, 2023
Languages
Spanish
Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auto Damage Adjuster II
GEICO
10.2018 - Current
Assistant Manager
Enterprise-Rent-A-Car
01.2016 - 10.2018
Assistant Manager of The Exotic Car Collection
Enterprise-Rent-A-Car
01.2016 - 10.2018
Senior Partner
The Allazo Group
07.2014 - 01.2020
Grand Canyon University
MBA from Business Administration And Leadership
Arizona State University
Bachelor of Arts from Psychology