Mitchell Bomberger
IT Buissness Application Associate
Kansas City,MO
Summary
Results-driven IT and business applications specialist with 6+ years of experience in enterprise IT support, SaaS administration, and workflow automation. Proven track record in managing and optimizing 50+ business-critical applications, streamlining onboarding/offboarding processes, and building scalable automations. Adept in tools like Jira, Trello, and Zapier. Passionate about leveraging AI, RPA, and low-code platforms to drive efficiency, improve operational workflows, and support cross-functional IT initiatives.
Overview
9
9
years of professional experience
Work History
IT Business Application Associate
SelectQuote
01.2021 - 01.2025
- Oversaw a portfolio of 50+ third-party applications across departments; optimized usage and ensured compliance
- Designed and deployed over 100+ Zapier automations to reduce manual workflows and enhance productivity
- Managed access provisioning, troubleshooting, and lifecycle updates for SaaS tools including Jira, Confluence, Bitbucket, and Trello
- Conducted SOX audits for access rights, ensuring adherence to data security and regulatory compliance
- Collaborated with internal teams to assess software needs and evaluate new tool integrations
Help Desk II
SelectQuote
01.2020 - 01.2021
- Resolved escalated tickets involving complex software, hardware, and user account issues
- Supported system access, configurations, and imaging of laptops for onboarding and offboarding
- Documented technical issues and assisted in improving ticket triage processes to meet SLAs
Help Desk I
SelectQuote
01.2019 - 01.2020
- Delivered front-line technical support company-wide, ensuring consistent end-user satisfaction
- Addressed desktop, email, and account-related requests; assisted with onboarding hardware/software setup
Student Engineer
Northwest Missouri State University
01.2016 - 01.2019
- Maintained TV studio equipment and edit bays; mentored new students in non-linear editing and production
- Provided troubleshooting and technical support for live and recorded studio operations
Education
Bachelors of Science - Mass Media: Broadcast & Production: Video
05.2019
Associate of Arts - undefined
05.2016
Skills
- IT Service Management: Jira Site Administration, Service Desk Tier I & II, Ticketing Systems (200 monthly)
- Automation Platforms: Zapier, Google Workspace, Trello, Airtable
- Application Lifecycle Management: SaaS Integration, User Provisioning/Deprovisioning, Vendor Management
- Technical Proficiencies: VLOOKUP, Data Entry, Mac/PC Imaging, Remote Desktop Support, Endpoint Security
- Process Improvement: Cross-functional Collaboration, Documentation, Time Management, Problem Solving
- Soft Skills: Communication, Adaptability, Customer Service, Multitasking, Self-Starter
Timeline
IT Business Application Associate - SelectQuote
01.2021 - 01.2025
Help Desk II - SelectQuote
01.2020 - 01.2021
Help Desk I - SelectQuote
01.2019 - 01.2020
Student Engineer - Northwest Missouri State University
01.2016 - 01.2019
North Central Missouri College - Associate of Arts,
Northwest Missouri State University - Bachelors of Science, Mass Media: Broadcast & Production: Video
Similar Profiles
RONO SMITHRONO SMITH
Customer Service Representative at SelectQuoteCustomer Service Representative at SelectQuote
Noah BrassellNoah Brassell
Pharmacy Technician at SelectQuotePharmacy Technician at SelectQuote
Aaliyah MitchellAaliyah Mitchell
Customer Service Representative at SelectQuoteCustomer Service Representative at SelectQuote
Christine GrahamChristine Graham
Assistant Manager at Unique ManagementAssistant Manager at Unique Management
Isley TylerIsley Tyler
Wing Leadership at Loring Job Corps CenterWing Leadership at Loring Job Corps Center