Mitchell Bomberger
Kansas City,MO
Summary
Results-driven IT and business applications specialist with 6+ years of experience in enterprise IT support, SaaS administration, and workflow automation. Proven track record in managing and optimizing 50+ business-critical applications, streamlining onboarding/offboarding processes, and building scalable automations. Adept in tools like Jira, Trello, and Zapier. Passionate about leveraging AI, RPA, and low-code platforms to drive efficiency, improve operational workflows, and support cross-functional IT initiatives.
Overview
10
10
years of professional experience
Work History
IT Business Application Associate
SelectQuote
Overland Park, KS
01.2021 - Current
- Oversaw a portfolio of 50+ third-party applications across departments; optimized usage and ensured compliance
- Designed and deployed over 100+ Zapier automations to reduce manual workflows and enhance productivity
- Managed access provisioning, troubleshooting, and lifecycle updates for SaaS tools including Jira, Confluence, Bitbucket, and Trello
- Conducted SOX audits for access rights, ensuring adherence to data security and regulatory compliance
- Collaborated with internal teams to assess software needs and evaluate new tool integrations
Help Desk II
SelectQuote
Overland Park, KS
01.2020 - 01.2021
- Resolved escalated tickets involving complex software, hardware, and user account issues
- Supported system access, configurations, and imaging of laptops for onboarding and offboarding
- Documented technical issues and assisted in improving ticket triage processes to meet SLAs
Help Desk I
SelectQuote
Overland Park, KS
01.2019 - 01.2020
- Delivered front-line technical support company-wide, ensuring consistent end-user satisfaction
- Addressed desktop, email, and account-related requests; assisted with onboarding hardware/software setup
Student Engineer
Northwest Missouri State University
Maryville, MO
01.2016 - 01.2019
- Maintained TV studio equipment and edit bays; mentored new students in non-linear editing and production
- Provided troubleshooting and technical support for live and recorded studio operations
Education
Bachelor of Arts - Mass Media: Broadcast & Production: Video
Northwest Missouri State University
Maryville, MO05.2019
Skills
- Jira site administration
- Tier I service desk support
- Proficient in handling 200 tickets monthly
- Experience with Zapier integrations
- Google Workspace/Microsoft Teams proficiency
- Application management expertise
- SaaS integration expertise
- Vendor provisioning and deprovisioning
- Project oversight
- Proficient in VLOOKUP functions
- Mac and PC imaging expertise
- Management of endpoint security
- Effective time management
Timeline
IT Business Application Associate
SelectQuote
01.2021 - Current
Help Desk II
SelectQuote
01.2020 - 01.2021
Help Desk I
SelectQuote
01.2019 - 01.2020
Student Engineer
Northwest Missouri State University
01.2016 - 01.2019
Bachelor of Arts - Mass Media: Broadcast & Production: Video
Northwest Missouri State University