Mitchell Brown
Alexandria,VA
Summary
Vault Supervisor with extensive experience at Brinks, specializing in vault operations and cash handling. Demonstrated success in inventory management and loss prevention, driving teams to meet compliance and operational standards. Proficient in incident reporting and workforce coordination, promoting accountability and security within operations.
Overview
20
20
years of professional experience
Work History
Vault Supervisor
Brinks
Alexandria, VA
02.2024 - Current
- Supervise daily vault operations, ensuring secure handling, processing, and storage of currency and high-value items.
- Lead and mentor vault technicians; manage schedules, assign duties, and conduct on‑the‑job training to maintain compliance with company and regulatory standards.
- Oversee inventory reconciliation, daily audits, and recordkeeping to minimize discrepancies and support internal/external audits.
- Implement and enforce security procedures and standard operating procedures (SOPs); coordinate incident response and reporting.
- Serve as primary point of contact with clients and internal stakeholders for operational issues and scheduled tasks.
Vault Lead (Driver Guard until 2018)
Dunbar Armored
Dulles, VA
07.2013 - 02.2024
- Managed vault team operations including staffing, scheduling, and performance oversight to ensure uninterrupted, secure processing of shipments.
- Directed daily vault processing: receiving, counting, sorting, and preparing currency and valuables for transport and deposit.
- Performed detailed reconciliations and supported regular audits; investigated and resolved discrepancies promptly to maintain accountability.
- Trained new hires and cross‑trained staff on vault procedures, security protocols, and emergency response.
- Maintained strict adherence to DOT, TSA, and company security requirements; coordinated with drivers and field teams for secure transfers.
- Held certifications and clearances required for secure operations and emergency response.
Assistant Manager
Harris Teeter
Arlington, VA
05.2011 - 05.2013
- Supervised front‑end staff and cashiers; managed daily schedules and coached team members to improve performance and customer service.
- Conducted interviews, hired staff, and led training on customer service and transaction procedures.
- Handled customer escalations and implemented process improvements to enhance efficiency.
Customer Service Clerk / Office Assistant / Cashier
Harris Teeter
Arlington, VA
06.2007 - 05.2013
- Processed refunds, money orders, and Western Union transactions; maintained accurate cash handling and store deposit procedures.
- Managed tills, performed cash reconciliation, and coordinated with bank for cash orders and deposits.
Cashier / Customer Service Clerk
Giant Foods
Alexandria, VA
09.2005 - 06.2007
- Performed cashier duties, processed refunds, and assisted customers with financial transactions, maintaining accurate cash reconciliation and high levels of customer service.
Education
General Diploma -
TC Williams High School
Alexandria, VA06.2009
Skills
- Vault operations and cash handling
- Inventory management and reconciliation
- Loss prevention and risk management
- Scheduling and workforce coordination
- Incident reporting and investigation
- Microsoft Office proficiency
- Basic operational systems knowledge
References
Available upon request
Certifications And Clearances
- DOT Commercial Driver Card
- DCJS: Private Security, Unarmed Security, Armored Vehicle, Alarm Responder, Handgun certifications
- TSA Clearance
Timeline
Vault Supervisor
Brinks
02.2024 - Current
Vault Lead (Driver Guard until 2018)
Dunbar Armored
07.2013 - 02.2024
Assistant Manager
Harris Teeter
05.2011 - 05.2013
Customer Service Clerk / Office Assistant / Cashier
Harris Teeter
06.2007 - 05.2013
Cashier / Customer Service Clerk
Giant Foods
09.2005 - 06.2007
General Diploma -
TC Williams High School