Mitchell Dexter
Mesa,AZ
Summary
Proven expertise in high-stress management and customer service excellence, honed at Fleming and Son's Concrete Pumping AZ. Skilled in dispatch software and time management, I excel in enhancing customer satisfaction and streamlining operations. My ability to foster professional relationships and improve communication workflows stands out, showcasing a blend of technical proficiency and interpersonal acumen.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher/Equipment Manager
Fleming and Son's Concrete Pumping AZ
06.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Assisted in resolving customer complaints and grievances.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Production Laborer
R and K Building Supplies
07.2017 - 06.2018
- Operated forklifts and other heavy machinery safely.
- Enhanced product quality by conducting thorough inspections and promptly addressing any defects or issues.
- Contributed to the successful completion of projects by providing reliable labor support across various stages of production.
- Contributed to overall plant success by maintaining a positive attitude and fostering constructive relationships with colleagues across all departments.
- Upheld company standards for cleanliness and sanitation throughout the work area, contributing to overall facility compliance with industry regulations.
- Collaborated with team members to optimize workflows, resulting in increased productivity and improved communication.
Education
High School Diploma -
Treasure Lake Job Corps
Indiahoma, OK04.2002
Skills
- Customer service
- Data entry
- Dispatch software
- Time management
- Customer relationship management
- Active listening
- Professional telephone demeanor
- Scheduling
Certification
Commercial Driver's license-Class-B
OSHA 30 certified
D.O.T. supervisor drug and alcohol awareness certified
A.C.P.A. certified
Timeline
Dispatcher/Equipment Manager
Fleming and Son's Concrete Pumping AZ
06.2018 - Current
Production Laborer
R and K Building Supplies
07.2017 - 06.2018
Commercial Driver's license-Class-B
OSHA 30 certified
D.O.T. supervisor drug and alcohol awareness certified
A.C.P.A. certified
High School Diploma -
Treasure Lake Job Corps
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