Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Mitchell Ekoh

Atlanta,GA

Summary

Highly motivated and versatile professional with a Bachelor of Science in Computer Science - Cybersecurity and a CompTIA Security+ certification. Proven experience in technical setup and support, customer service, sales, and pharmacy operations. Adept at troubleshooting, training, and managing complex systems with a strong commitment to efficiency and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chime Solutions
09.2022 - Current
  • Handled over 120 daily calls from Wells Fargo corporate staff regarding enrollment verification.
  • Reviewed sensitive tax documents, birth certificates, and social security cards to determine dependent eligibility for coverage.

IT Support Engineer

Mekoh Sec
10.2024 - 07.2025
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Enhanced equipment efficiency by performing regular maintenance and troubleshooting tasks.
  • Assisted customers with product selection, troubleshooting and problem resolution.

Audio/Video & Technical Lead

Eternity Network
08.2013 - 04.2025
  • Spearheaded the complete audio, video, and recording setup and maintenance for Sunday services, connecting four global campuses.
  • Trained and mentored a team of 10+ individuals on operating and maintaining complex church tech equipment.
  • Provided prompt and effective troubleshooting for all technical issues, ensuring seamless service delivery.

Customer Service Representative

Bakkt
09.2023 - 08.2024
  • Assisted an average of 90-120 Wells Fargo credit card rewards customers daily with redeeming rewards for products, flights, checks, or credit card application.
  • Provided exceptional customer service, resolving inquiries efficiently and accurately.

Sales Manager

Comerology
12.2022 - 07.2023
  • Retained existing clients and successfully acquired 68 new clients for luxury cleaning services.
  • Trained new staff on effective marketing and sales strategies for business growth.

Pharmacy Intern

Open Gate Pharmacy
06.2013 - 06.2016
  • Managed high-volume operations, serving approximately 150-200 patients daily.
  • Processed prescriptions from receipt to dispensation, including insurance verification, filling, and cashiering.
  • Maintained organized record-keeping by accurately filing prescriptions daily.

Education

Bachelor of Science - Computer Science - Cybersecurity

Colorado Technical University
11.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

CompTIA Security+

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemoteHybrid

Timeline

IT Support Engineer

Mekoh Sec
10.2024 - 07.2025

Customer Service Representative

Bakkt
09.2023 - 08.2024

Sales Manager

Comerology
12.2022 - 07.2023

Customer Service Representative

Chime Solutions
09.2022 - Current

Audio/Video & Technical Lead

Eternity Network
08.2013 - 04.2025

Pharmacy Intern

Open Gate Pharmacy
06.2013 - 06.2016

Bachelor of Science - Computer Science - Cybersecurity

Colorado Technical University

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