Mitchell Hanson
North Branch,MN
Summary
I'm a highly motivated individual with the ability to learn and adapt to changing situations along with new challenges. I have a strong work ethic, and personal skills, along with communication. I come from a unique background in sales and customer service experience. I've experienced the importance of managing payroll for a team and understanding sales, managing those numbers to lead a successful department. I'm dedicated to growing as an individual and as a business professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Menards Inc.
05.2023 - Current
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Assisted in building deliveries for our customers.
- Helped other departments with getting products to the guest.
- Made sure our customers were getting the correct products that they ordered online to be picked up.
- Communicated with customers about online orders, delivery's to ensure customer satisfaction.
MN Twins Professional Sports Experience Program
Minnesota Twins
05.2023 - 06.2023
- Internship through Concordia St. Paul, where the class was held on Mondays for eight weeks at Target Field.
- In the class were heard from the CEO, VPs of different departments, entry-level employees, and managers of another department.
- Volunteered throughout our time at target field which allowed us to understand the behind-the-scenes of a major league baseball organization.
- The departments were baseball operations with technology, guest services, and ticket sales.
1st Assistant Department Manager
Menards Inc.
05.2022 - 05.2023
- Assisted Customers with product questions and concerns daily.
- Checked our department PTS (Payroll to sales report), to understand what we were spending on payroll and how much we were selling.
- Checked Email daily.
- Made sure all of our team members kept busy and were on task and completed jobs in a timely manner.
- Worked closely with General managers on payroll, staffing, customer issues.
- Trained team members on product knowledge and store policy.
- Made sure that our department was the best in the store and ready for our customers daily.
Sales Associate
Menards Inc.
08.2020 - 05.2022
- Assisted Customers will product questions and concerns with products.
- Organized the department and completed the daily to-do lists given by the manager on duty.
- faced the shelves to bring the product to the edge of the shelf to maintain the store's appeal to our customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Night Stocker
Menards Inc
01.2020 - 05.2020
- Make sure the shelves were full of merchandise from the overstock location.
- Assisted customers by finding items quickly and answering product knowledge and store questions.
- Worked closely with the department managers to understand what needs to get done daily to have great success in the department.
- Made sure the department was kept clean, faced, and ready to be shopped the next day.
- Made sure to ask questions about the company and products to serve our customers.
Gate Attendant/Outside Yard Team Member
Mills Fleet Farm
08.2018 - 01.2020
- Made sure when the customer came to the gate, explained where to find their products and get them a warehouse team member to help them find it and load the product
- Made sure the customer left with the correct product and the correct quantity of product, to ensure no losses in our inventory
- Trained new team members on the daily functions of the gate, along with different situations to could happen and how to handle those types of situations
- Also build in-store displays like snowblowers, grills, furniture, etc.
- Forklift trained
- Loaded customers with product, pallets of products, etc.
Sales Associate
Peterson's North Branch Mill
10.2017 - 02.2018
- Assisted customers find the correct feed for their livestock and pets.
- Assisted our customers with loading feed bags and merchandise into their vehicles.
- Maintained a tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor Of Arts-Health & Science - Sports Management
Concordia University-St. Paul
St. Paul, MN06.2024
Minor - Marketing Management
Concordia University St. Paul
Saint Paul, MN06.2024
Certificate - Business Essentials
Pine Technical And Community College
Pine City, MN05.2021
Associate of Arts - Liberal Arts And Sciences
Pine Technical And Community College
Pine City, MN05.2021
High School Diploma -
North Branch Area High School
North Branch, MN05.2019
Skills
- Adaptable
- Willing to Learn
- Quick decision making
- Goal oriented
- Team building leadership
- Problem anticipation and resolution
- Creative and innovative
- Relationship Building
- Customer service
- Critical thinking
- Proactive and focused
- Determined
- Leader
- Time management
- Attention to detail
Certification
Business Cerftication
Timeline
Delivery Coordinator
Menards Inc.
05.2023 - Current
MN Twins Professional Sports Experience Program
Minnesota Twins
05.2023 - 06.2023
1st Assistant Department Manager
Menards Inc.
05.2022 - 05.2023
Sales Associate
Menards Inc.
08.2020 - 05.2022
Night Stocker
Menards Inc
01.2020 - 05.2020
Gate Attendant/Outside Yard Team Member
Mills Fleet Farm
08.2018 - 01.2020
Sales Associate
Peterson's North Branch Mill
10.2017 - 02.2018
Bachelor Of Arts-Health & Science - Sports Management
Concordia University-St. Paul
Minor - Marketing Management
Concordia University St. Paul
Certificate - Business Essentials
Pine Technical And Community College
Associate of Arts - Liberal Arts And Sciences
Pine Technical And Community College
High School Diploma -
North Branch Area High School
Business Cerftication
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