Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Heppel

Angola,NY

Summary

Driven and Organized Professional with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

3
3
years of professional experience

Work History

Elite/Premier Member Advocate

UnitedHealthcare
08.2021 - 03.2022
  • Advocated for patient rights and access to support resources in healthcare settings.
  • Entered details into computer systems and managed database of information.
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
  • Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
  • Educated patients and families on healthcare options and financial support resources.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.

Plumber's Helper

Dr. Drips LLC
02.2021 - 04.2021
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Inspected pipes and piping systems to assess quality and condition.
  • Repaired sinks, dishwashers and other domestic appliances, removing clogs and cleaning pipes.
  • Installed underground storm, sanitary sewer, irrigation systems and water piping systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Installed plumbing systems and fixtures in residential and commercial properties.

Car Wash Attendant

Delta Sonic Car wash systems inc
11.2018 - 02.2020
  • Pre washed customer vehicles before entering wash tunnel in order to meet customer satisfaction requirements
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operation of conveyor belt for car wash
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Inspected vehicles and equipment for visible damage.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.

Education

B.A - Economics

SUNY At Buffalo
Buffalo, NY
12.2023

High School Diploma -

Lakeshore Senior High School
06.2014

Skills

  • Phone Inquiries
  • Customer Satisfaction
  • Computer Proficiency
  • Policy Research
  • Fabricate Parts
  • Power Saws
  • Critical Thinking
  • Detail Orientation and Accuracy
  • Time Management
  • Operating Heavy Machinery
  • Complex Problem-Solving
  • Problem Identification

Timeline

Elite/Premier Member Advocate

UnitedHealthcare
08.2021 - 03.2022

Plumber's Helper

Dr. Drips LLC
02.2021 - 04.2021

Car Wash Attendant

Delta Sonic Car wash systems inc
11.2018 - 02.2020

B.A - Economics

SUNY At Buffalo

High School Diploma -

Lakeshore Senior High School

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Mitchell Heppel