Mitchell Hernandez
COLUMBUS
Summary
Experienced server and trainer with a strong track record of enhancing service quality and guest satisfaction. Skilled in customer service, upselling, and staff training, with a commitment to maintaining food safety and creating positive dining experiences. Proven ability to lead teams in high-pressure environments and adapt to diverse roles within the hospitality industry.
Overview
18
18
years of professional experience
Work History
Server
Mitchell’s Ocean Club
COLUMBUS
08.2025 - Current
- Provide exceptional fine dining service in a fast-paced, upscale restaurant while delivering personalized hospitality and attention to detail. Build strong guest relationships through expert menu knowledge, wine and cocktail recommendations, and thoughtful food pairings. Present menu features, describe premium steaks, seafood, and wines with confidence, and ensure a seamless dining experience from greeting to dessert. Collaborate with the culinary and management teams to maintain the highest standards of service, professionalism, and guest satisfaction while consistently exceeding expectations in a high-volume environment
Server/Server Trainer/Server /Head Bartender
Brio Tuscan Grille
Beavercreek
06.2014 - 08.2025
- Trained and mentored new hires to uphold service quality standards and restaurant culture.
- Led a team of servers to enhance customer satisfaction and adapt to management expectations.
- Delivered exceptional service, promoting daily specials, and upselling menu items to maximize the guest experience.
- Collaborated with bar staff to develop beverage pairings, and ensure seamless service at private events.
Server
Club Oceana
Beavercreek
04.2024 - 11.2024
- Provided exceptional customer service, ensuring a memorable dining experience for guests.
- Demonstrated in-depth knowledge of the seafood menu, including preparation methods and sourcing.
- Recommended wine pairings and specialty dishes to enhance the dining experience.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Handled customer inquiries and concerns professionally, resolving issues promptly.
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
- Assisted in training new staff on service standards and restaurant protocols.
Server/Server Trainer
Cheesecake Factory Inc
Centerville
01.2020 - 04.2024
- After completing a few months of serving at Cheesecake Factory , managers approached me to become a trainer.
- I also lead our customer service online rating chart.
- Trained new servers.
- Provided excellent customer service.
- Organized front of house procedures.
- Assisted in many different areas of the restaurant.
Server
Flemings
Beavercreek
02.2019 - 11.2019
- I work at Flemings briefly. My time was very educational and positive.
- I learned a lot more about the service industry.
- Working at Flemings opened the door to many different styles of high-quality service.
- I used many of the skills I learned up to that point to secure and do my work there.
Server/Trainer/Team Lead/Host/Line Cook
Mimi's Café
Beavercreek
07.2008 - 04.2011
- I started as a busser assistant for servers. I worked my way to team lead, which I led for a few years.
- Promoted multiple times to various positions.
- Assisted management with daily operations, ensuring service, and adherence to company standards.
- Trained staff in food handling, safety, and service protocols, fostering a consistent guest experience.
Education
High School -
Belmont High School
Skills
Customer service and communication
Team leadership and training
Food safety and hygiene
Upselling and sales techniques
- Point of sale systems
Problem solving and adaptability
Attention to detail
Time management
Collaboration on larger events
Affiliations
- working out
- hiking with my dog
- gamer
- hanging out family & friends
References
- Jamie Malone, Former Chef / Manager (Brio Tuscan Grille), (937) 219-7694
- Caroline Lopez, Former Manager, (937) 439-4944
- Morgan Crow, Co-Worker / Friend (Cheesecake Factory Kitchen), (937) 626-8408
- Darnell Rippley, (513) 364-6736
Languages
- Jamie Malone, Former Chef / Manager (Brio Tuscan Grille), (937) 219-7694
- Caroline Lopez, Former Manager (Cheddar's Scratch Kitchen), (937) 439-4944
- Morgan Crow, Co-Worker / Friend (Cheddar's Scratch Kitchen), (937) 626-8408
- Darnell Rippley, (513) 364-6736
Timeline
Server
Mitchell’s Ocean Club
08.2025 - Current
Server
Club Oceana
04.2024 - 11.2024
Server/Server Trainer
Cheesecake Factory Inc
01.2020 - 04.2024
Server
Flemings
02.2019 - 11.2019
Server/Server Trainer/Server /Head Bartender
Brio Tuscan Grille
06.2014 - 08.2025
Server/Trainer/Team Lead/Host/Line Cook
Mimi's Café
07.2008 - 04.2011
High School -
Belmont High School