Mitchell Higgins
Customer Success Manager
Bailey,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Customer Success Manager
CrossCounty Counsulting
01.2022 - Current
- Currently managing 125+ active engagements for 80+ customers.
- Achieving client satisfaction (98%+ renewal rate) by implementing processes and tools that allow internal team members to efficiently assist customers and leadership processes and tools to help manage project transitions, customer escalations, and internal team member efficiency.
- Proactively driving renewals and new business by creating and implementing Business Insights Review meeting with customers.
Vice President of Sales & Technology
Industrial Hemp Farms / Plain Jane
06.2020 - 01.2022
- Hired as a Wholesale Sales Manager and quickly promoted to Vice President of Sales and Technology.
- As VP of Sales: Delivered integrated Sales and Marketing strategies to a team of 20+ Sales Managers on daily sales calls and in 1:1 sessions with each Manager.
- As VP of Technology: Created interactive product catalogs, implemented Bushel44 (order management/inventory management system), designed and implementing Fishbowl (inventory), WooCommerce/Wordpress (Shopping Cart), Quickbooks Online (Accounting), and PipeDrive (CRM) systems architecture and integration strategy.
- In addition to VP tasks, consistently led sales team in monthly Sales Revenue.
Business Processes Consultant
SAP Ariba
09.2017 - 06.2020
- Lead implementations of various Ariba modules including Sourcing and Contracts for both Indirect and Direct Spend.
- Role included Project Planning, Requirements Gathering, System, Configuration, Unit, System, and User Acceptance Testing, Cutover to Production, and Go-Live Support. Functionally supported integrations between SAP Ariba and ERP systems including Master Data and cXML Document integration.
- Served as a Testing Lead, creating and executing a Testing Plan and created a robust set of Test Scripts.
Consultant
CCP Global Inc.
04.2016 - 09.2017
- Led SAP Ariba Supplier Enablement and Catalog workstreams and supported SAP Ariba Buying and Invoicing, SIPM, and Strategic Sourcing workstreams during implementations and optimizations for various Global Enterprises.
- Created 50+ highly-customized Quick Reference Guides covering all previously-mentioned SAP Ariba modules and facilitated Training and Testing Events.
- Supported SAP Ariba Tier 3 Help Desks for multiple organizations.
Delivery Consultant
Cerner Corporation
06.2014 - 04.2016
- Implement an inpatient and outpatient system for a hospital and 28 ambulatory clinics - this included the building of electronic Nursing Forms and Physician Note templates as well as customizing an extensive list of orderable items throughout an inpatient and outpatient setting.
- Coordinated various groups of the organization to work cohesively towards strategic goals including increasing patient safety and clinician efficiency.
- Developed test scripts for user acceptance and integration testing and conducted various system demonstrations. Accomplished an “Outstanding” performance review in 2015 and received the Consulting Project Eagle award in Q3 and Q4 of 2015.
Education
Bachelor of Science - International Business
Pepperdine University
Malibu, CA 09.2010 - 05.2014
Certification
Coupa Pay Architect
Timeline
Coupa Pay Architect
06-2023
Supplier Information Management Architect
06-2023
Core Implementation Specialist
05-2023
Coupa Partner Sales
05-2022
Customer Success Manager
CrossCounty Counsulting
01.2022 - Current
Vice President of Sales & Technology
Industrial Hemp Farms / Plain Jane
06.2020 - 01.2022
Business Processes Consultant
SAP Ariba
09.2017 - 06.2020
SAP Certified Applications Associate - Ariba Sourcing
08-2017
Jaggaer Level 300 Certified Consultant
09-2016
Consultant
CCP Global Inc.
04.2016 - 09.2017
Delivery Consultant
Cerner Corporation
06.2014 - 04.2016
Bachelor of Science - International Business
Pepperdine University
09.2010 - 05.2014
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