Mitchell Hoffman
Prosper,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
Prosper, TX
12.2024 - Current
Customer Service Specialist
Dick Sporting Goods
Frisco, TX
08.2020 - 08.2022
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Addressed customer questions and concerns regarding products and services.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
Receiving Associate, Lifeguard, Concessions
Valley Hunt Club
Pasadena, CA
06.2012 - 06.2014
- Stocked shelves with newly arrived inventory and removed outdated items.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Provided assistance to swimmers of varying skill levels.
- Monitored swimmers to ensure safety in the pool area.
Lifeguard, Pool Tech
Waterworks Aquatics
Sierra Madre, CA
06.2011 - 06.2012
- Provided assistance to swimmers of varying skill levels.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Performed regular cleaning and maintenance of pool equipment.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Monitored swimmers to ensure safety in the pool area.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed emergency rescues when necessary.
Education
Bachelor of Arts - Business Administration
Cal Poly San Luis Obispo
San Luis Obispo, Ca06-2025
Skills
- Complaint resolution
- Good communication skills
- Customer Service
- Customer Relations
- Problem Resolution
- Cash Handling accuracy
Accomplishments
- Employee of the Month, DSG 2021
References
References available upon request.
Timeline
Customer Service Specialist
Dicks Sporing Goods
12.2024 - Current
Customer Service Specialist
Dick Sporting Goods
08.2020 - 08.2022
Receiving Associate, Lifeguard, Concessions
Valley Hunt Club
06.2012 - 06.2014
Lifeguard, Pool Tech
Waterworks Aquatics
06.2011 - 06.2012
Bachelor of Arts - Business Administration
Cal Poly San Luis Obispo
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