MITCHELL HOPSON
Cincinnati
Summary
Experienced professional with expertise in communication, customer service, and handling compex situations. Collaborative, hardworking, and quick learning through the use of organization and personal task management. Strives to meet the needs of customers, clients, and team members to promote long term satisfaction.
Overview
8
8
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
West Chester, OH
07.2025 - Current
- Processed and analyzed claims with attention to detail, ensuring compliance with company policies.
- Reviewed documentation and coordinated with customers to resolve investigations.
- Collaborated with different departments, vendors, and businesses to bring claims to a timely resolution.
- Communicated claims process with clear expectations to deliver expert customer service.
- Developed foundational knowledge of auto insurance while researching and evaluating claims.
Server and Bartender
Pies and Pints
Liberty, OH
02.2022 - 07.2025
- Researched product and have a large knowledge of the restaurant and it's history
- Handled money and transactions accurately
- Trained, coached, and assisted peers with customer service and products offered
- Worked independently to handle guest concerns and issues with problem solving
- Assisted guests to ensure that they have an experience that exceeds expectations
Copywriter Intern
Today's Business
Cincinnati, OH
08.2023 - 01.2024
- Participated in the writing of articles for websites including the Zone Report and The Guy's List
- Worked remotely and independently to create content that marketed specific products for clients
- Communicated with upper management about future projects to prepare web content
Merchandise Manager
Kings Island
Mason, OH
04.2018 - 08.2021
- Managed multiple merchandise locations daily and the staffs within each
- Organized financial reports and tracked sales
- Effectively trained all new supervisors when hired
- Communicate via phone and email with guests and vendors about questions and concerns
Education
Bachelor of Arts - English Language And Literature
University of Cincinnati
04-2024
Skills
- Strong Verbal and Written Use of the English Language
- Team Management
- Clear Communication
- Sales Techniques
- Training and Performance Improvement
- Effective and Efficient Planning
- Proficiency in Web Tools
- Strong Work Ethic
Timeline
Claims Generalist Associate
Progressive Insurance
07.2025 - Current
Copywriter Intern
Today's Business
08.2023 - 01.2024
Server and Bartender
Pies and Pints
02.2022 - 07.2025
Merchandise Manager
Kings Island
04.2018 - 08.2021
Bachelor of Arts - English Language And Literature
University of Cincinnati