Mitchell Luce
Cleveland
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem solving abilities.
Overview
2
2
years of professional experience
Work History
Bartender
Maggiano's Little Italy
09.2024 - Current
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted customers with drink and food selection, providing recommendations based on preferences.
- Served high customer volumes during special events, nights, and weekends.
Bouncer
Harpo's Bar and Grill
08.2023 - 02.2024
- Monitored entry points to ensure safety and compliance with venue policies.
- Assisted patrons in resolving conflicts and maintaining a positive atmosphere.
- Responded swiftly to incidents, effectively de-escalating situations as needed.
- Collaborated with bar staff to manage crowd control during peak hours.
Study Abroad Program
05.2023 - 07.2023
- Spent time learning the Russian Language.
- Honed interpersonal skills with a diverse group of people.
- Developed the skills to work in a cross cultural environment to accomplish goals and solve problems.
Education
Master of Arts - Defense And Strategic Studies
University of Missouri
Columbia12-2026
Bachelor of Arts - Political Science
University of Missouri
Columbia, MO05-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Crisis response
- Outstanding people skills
Accomplishments
- Reorganized bar layout to enhance speed and efficiency, drastically cutting down ticket times.
- Graduate School GPA of 3.9
- Recognized by corporate leadership for outstanding service and restaurant knowledge.
Languages
Russian
Limited Working
Timeline
Bartender
Maggiano's Little Italy
09.2024 - Current
Bouncer
Harpo's Bar and Grill
08.2023 - 02.2024
Study Abroad Program
05.2023 - 07.2023
Master of Arts - Defense And Strategic Studies
University of Missouri
Bachelor of Arts - Political Science
University of Missouri
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