Mitchell Lyon
Senior Application Infra Support
Justin,TX
Summary
Dedicated Production Support Infra Engineer professional with history of meeting company OKR's(goals) utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production
Builders FirstSource
10.2021 - 10.2023
- Created CI/CD pipelines for SalesForce
- Built Windows servers
- Reduced downtime of applications by 30% by patching software and working closely with development teams
- Resolved hundreds of tickets by creating scripts and adjusting monitoring scripts
- Completed multiple migration projects to drive KPIs for leadership.
- Built technical documentation in Word/Visio to eliminate potential SLA.
- Created SOPs post RCA
- Participated in regular meetings with team members to discuss production updates.
- Mentored junior team members
- On-call rotation 24x7x365
Site Reliability Engineer
Charles Schwab
01.2020 - 07.2021
- Utilize IIS and containers to restart API.
- Work in Linux/windows server environments
- Create/update synthetic scripts within Dynatrace/Thousand-eyes
- Work with development teams to understand bug fixes and provide support for software releases using Agile processes for CI/CD
- Create/update Splunk alerts based on previous incidents and usage patterns to better predict issues and take proactive actions.
- Provide Support On-call 24/7
- Run, test, and develop a variety of automated tasks in Powershell.
- Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences
Engineering IT Operations Developer
GE TRANSPORTATION, A WABTEC COMPANY
12.2018 - 10.2019
- Supported/developed all business-critical products (DOORS/Drawing Retrieval System/PLOSSYS).
- Created technical documented data for large scale migration.
- Utilized Service-now administration to clarify escalated tickets
- Closed hundreds of tickets in Service-now
- Windows/Linux administration
- Built documentation for other team members
- On-call rotation 24x7x365
- Participated in regular meetings with team members to discuss production updates.
Education
Bachelor of Science - Data Communications System Technology
ITT Technical Institute
Lathrop, CA2011
A.S - Network Systems
ITT Technical Institute
Lathrop, CA2009
Skills
- Release Engineering
- Technical documents comprehension (SOP)
- Triage
- Log analysis
- Cloud Technologies (Private/Public) AWS/NTT Data
- CI/CD pipelines
- Automation
- Scripting
- SQL, PostgreSQL, NoSQL
- Training and mentoring
Accomplishments
- Application Support (Windows/Linux), 7 Years.
- Coachable
- Trustworthy
- Supported up to 50,000 servers holding Petabytes of data.
- Diagnosed difficult issues across legacy hardware/software.
- Supported colleagues by bridging language and technical barriers.
- Supported 4 trillion in customer assets.
- Documented and resolved batch which led a thirty minute task to a five minute task.
- Team building
Certification
- Cert Prep: Cisco Certified Entry Networking Technician (100-105)
- Managing Technical Professionals
- SSL Certificates for Web Developers
- Introduction to AWS for Non-Engineers: 1 Cloud Concepts
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Flexible work hoursHealthcare benefitsCareer advancementWork-life balanceWork from home optionCompany CultureTimeline
Production
Builders FirstSource
10.2021 - 10.2023
Site Reliability Engineer
Charles Schwab
01.2020 - 07.2021
Engineering IT Operations Developer
GE TRANSPORTATION, A WABTEC COMPANY
12.2018 - 10.2019
Bachelor of Science - Data Communications System Technology
ITT Technical Institute
A.S - Network Systems
ITT Technical Institute
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