Mitchell Marek
Des Moines,IA
Summary
Highly Motivated Senior Service Manager bringing 2 years of Account Management experience. Proficient in business practices, standards of operation and customer needs. Dedicated team player who's focus is to provide exceptional service and ensure customer retention using the Get, Keep, Grow mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Service Manager
TrueNorth Companies, L.C.
West Des Moines, IA
01.2022 - Current
- Maintain all responsibilities from the prior position (Service Manager)
- Accurately manage assigned client accounts and be key point of contact to ensure deadlines are met in alignment with overall service plans.
- Communicate with clients and answer questions regarding their policies and insurance coverage provided by TrueNorth.
- Collect and present renewal information to clients in person and via Zoom.
- Perform new business marketing and renewal marketing by working with carriers and market partners.
Service Manager
TrueNorth Companies, L.C.
Fort Collins, CO
02.2020 - 01.2022
- Support assigned client accounts and be the key point of contact for day-to-day requests and activities
- Communicate with clients and answer questions regarding their policies and insurance coverage provided by TrueNorth.
- Accurately processed policy audits at the end of the policy term.
- Request and process policy change requests.
- Issue certificates of insurance and evidences of insurance in a timely fashion.
- Executed invoicing and billing processes.
- Gather renewal information and provide to the account manager for review and presentation
Sales Representative
Adrenaline Fundraising
Fort Collins, CO
09.2019 - 02.2020
- Work with schools in Northern Colorado to help develop, design and promote customized fundraisers.
- Meet with coaches, athletic directors, and booster clubs to give presentations.
- Kept close contact with coaches before, during, and after the fundraiser to assure customer satisfaction.
Respite Care Provider
Veridian Fiscal Solutions CCO
Des Moines, IA
01.2015 - 09.2019
- Provided reliable respite care for children with disabilities.
- Planned and executed activities to help develop the individual’s social and technical skills.
Video Specialist
Hawkeye Football
Iowa City, IA
08.2016 - 05.2019
- Handled videotaping of all Iowa Hawkeye Football games and practices
- Handled videotaping of all Iowa Hawkeye Football games and practices.
- Managed co-workers to help increase productivity and reduce errors.
Education
BBA - Marketing
University of Iowa
Iowa City, IA05.2019
Skills
- Customer/Account servicing and management
- Process Development
- High Sense of Duty and Responsibility
- Supervising and Leadership Abilities
- Team Player
- Excellent Verbal and Written Communication Skills
- Levelheaded Individual
- Able to Adapt to Different Work Environments
- Strong Social Awareness Skills
Certification
CISR: Certified Insurance Service Representative
Timeline
Senior Service Manager
TrueNorth Companies, L.C.
01.2022 - Current
Service Manager
TrueNorth Companies, L.C.
02.2020 - 01.2022
Sales Representative
Adrenaline Fundraising
09.2019 - 02.2020
Video Specialist
Hawkeye Football
08.2016 - 05.2019
Respite Care Provider
Veridian Fiscal Solutions CCO
01.2015 - 09.2019
BBA - Marketing
University of Iowa