Mitchell Meimetis
Redlands
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Lyft, Inc.
05.2023 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Remained calm and poised in emergent situations.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Delivered passengers to destinations safely and on time.
Assistant Manager
Dunn-Edwards Paints
03.2021 - 02.2023
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Tracked store inventories and replenished products according to demand.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista Shift Lead
Starbucks
06.2019 - 04.2022
- Established and enforced barista standards and best practices.
- Planned and implemented marketing activities to promote products.
- Improved product offerings and service levels to optimize guest satisfaction.
- Trained baristas to continually improve guest experiences.
- Met with management team to discuss operational challenges and solutions.
- Drove visual merchandising guidelines for coffee-related merchandise.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Canyon High School
Anaheim Hills, CA06.2010
Graduate Certificate - Animal Science
Mt. San Jacinto College
San Jacinto, CA06-2011
Skills
- Customer Relationship Management
- Time Management
- Staff Supervision
- Retail Operations Management
- Schedule Oversight
- Staff Training
- Business Planning
- Marketing Tactics
- Customer service
- Multitasking and organization
- Hospitable
- Communication
- Problem-solving
Timeline
Rideshare Driver
Lyft, Inc.
05.2023 - Current
Assistant Manager
Dunn-Edwards Paints
03.2021 - 02.2023
Barista Shift Lead
Starbucks
06.2019 - 04.2022
High School Diploma -
Canyon High School
Graduate Certificate - Animal Science
Mt. San Jacinto College