Mitchell Mongiovi
Franklin,NJ
Summary
Entry level IT professional with a strong track record of delivering high quality customer service and clear, professional communication. CompTIA A+ certified and currently pursuing Security+ certification to expand cybersecurity knowledge. Enrolled at Thomas Edison State University, working toward a degree in Computer Science.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Firehouse Subs
Midlothian, Virginia
03.2025 - Current
- Supported customers in high-volume, fast-paced environments, ensuring timely and accurate service.
- Identified and resolved issues promptly, contributing to uninterrupted operations.
- Communicated clearly and professionally with staff and customers, fostering positive interactions.
- Demonstrated effective problem solving and multitasking abilities in busy environments.
- Utilized and maintained company issued tablets and computer based ordering systems daily.
- Followed SOP and adapted to new systems and workflows.
- Comfortable working in structured corporate environments
Food Ambassador
Saint Francis Healthcare System
Midlothian, Virginia
01.2023 - 03.2025
- Supported patients in using tablet systems to independently order meals, enhancing their experience with applications and services
- Guided users of diverse abilities, including elderly and hearing impaired patients, in technology use through clear and adaptive communication
- Delivered technical support in fast-paced healthcare environment, ensuring reliable device performance and improving user satisfaction.
- Maintained and updated company issued tablets, ensuring systems remained current, secure, and operating efficiently
- Resolved basic technical issues including network connectivity and software related problems to ensure device functionality
Education
High School Diploma -
Cosby High School
Midlothian, VA06-2023
Associate of Science - Computer Science
Thomas Edison State University
Trenton, NJ04-2026
Skills
- Customer service excellence
- Helpdesk support
- Technical support expertise
- Troubleshooting techniques
- Basic user assistance
- User training delivery
- Escalation procedures
- Microsoft Office proficiency
- Problem resolution skills
- Time management strategies
- Clear communication
- Effective communication
- Professional demeanor
Certification
CompTIA A+
Additional Information
Comfortable working in structured corporate environments, Actively building IT knowledge through self-study and hands-on practice, Strong interest in long-term growth in IT support and infrastructure
Planned Certifications
Comptia Security+
Comptia Network +
CCNA
Education
other
Timeline
Customer Service
Firehouse Subs
03.2025 - Current
Food Ambassador
Saint Francis Healthcare System
01.2023 - 03.2025
High School Diploma -
Cosby High School
Associate of Science - Computer Science
Thomas Edison State University