Mitchell Peyton
Powhatan,VA
Summary
Plumbing Service Technician with extensive experience at Mr. Rooter, excelling in preventative maintenance and emergency response. Proven ability to enhance client satisfaction through effective problem-solving and exceptional customer service. Skilled in all things plumbing related maintenance and installation, consistently delivering reliable solutions while fostering teamwork and collaboration in high-pressure environments. Ready to take my knowledge and experience and continue to progress in my career as I start a new journey in a new area.
Overview
6
6
years of professional experience
Work History
Plumbing Service Technician
Mr Rooter
Richmond, VA
06.2023 - Current
- Diagnosed plumbing issues and performed repairs using industry-standard tools and techniques.
- Installed and maintained plumbing systems, ensuring compliance with local codes and regulations.
- Collaborated with team members to optimize workflow and enhance service delivery efficiency.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Conducted routine maintenance checks to prevent system failures and ensure optimal performance for clients.
- Developed effective solutions for complex plumbing problems, improving client satisfaction and service reliability.
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Performed regular maintenance on plumbing systems, extending their lifespan and reliability.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Installed, repaired and maintained water, gas and sewer systems.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Inspected sewers and piping systems to assess quality and condition.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Assisted with repairs to steam, drainage, and sewer lines.
- Prepared budgets and estimated costs for potential work on piping systems.
- Can install and perform maintenance all basic plumbing fixtures such as toilets, faucets (shower or sink), and all emergency valves in kitchen or bathrooms (angle stops) as well as all things tubular underneath kitchen or lav sinks, garbage disposals as well. Any and all waste or drain pipes when it comes to drain cleaning, repairing or full replacements as well as training in pricing in giving multiple estimates for bigger projects as needed including all water line related work, From mainlines to refrigerator lines. Can repair or replace any plumbing related problem under most any condition give or take what’s possible/code. Have estimated and replaced full sewers (not trained to run excavators) cut driveways and other concrete areas with demo saws as well and used jackhammers, tampers, and other heavy equipment as needed for the jobs at hand. Have replaced all and maintained all water heater types, electric, natural gas, propane as well as tankless heaters (gas and electric), have done plenty of drain cleaning with cable machines, jetters, and blow bags when necessary. Well understanding of how sewers work wether it’s tied into county or its septic, can work on all. Can call utilities for emergency excavations as permitted as well.
- Service Tech, not familiar with new construction
Supervisor of Distribution Operations
United Parcel Service, UPS
Richmond, VA
04.2020 - 08.2021
- Oversaw daily distribution operations to ensure timely deliveries and efficient workflow.
- Trained and mentored team members on standard operating procedures and safety protocols.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated with cross-functional teams to align delivery schedules with customer needs.
- Conducted performance evaluations to identify training needs and promote staff development.
- Developed reports on distribution metrics to support strategic decision-making initiatives.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Worked as a loader, unloader, trainer, and supervisor at UPS at the Richmond Hub, coordinated trucks, workers, and equipment throughout multiple truck bays and conveyor belts to distribute packages, while also keeping up to date with training and safety regulations, tracking workers pace and productivity per load and setting trucks up to be ready for transport every single day.
Education
High School Diploma -
Powhatan High School
Powhatan, VA06.2019
Skills
- Continuous learning mindset
- Preventative maintenance planning
- Plumbing code compliance
- Pipe installation expertise
- Sewer line inspection
- Emergency response readiness
- Septic system maintenance
- Drain cleaning proficiency
- Backflow prevention expertise
- Video camera inspection
- Pipe soldering techniques
- Water heater servicing
- Fixture repair mastery
- Pipe installation
- Pump maintenance
- Pressure testing
- Fixture installation
- Ventilation systems
- Water heater maintenance
- Pipe cutting
- Leak detection
- Teamwork and collaboration
- Customer service
- Problem-solving
- Skilled with both hand and power tools
- Time management
- Attention to detail
- Multitasking
Timeline
Plumbing Service Technician
Mr Rooter
06.2023 - Current
Supervisor of Distribution Operations
United Parcel Service, UPS
04.2020 - 08.2021
High School Diploma -
Powhatan High School