Mitchell Schiffhauer
Buffalo
Summary
Talented inside sales rep. successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Worksport Ltd.
Buffalo, NY
05.2025 - Current
- Cultivated relationships with clients to identify needs and drive product sales.
- Collaborated with marketing team to develop effective promotional strategies and campaigns.
- Analyzed sales data to identify trends and adjust tactics for improved performance.
- Provided training and mentorship to new sales representatives, enhancing team productivity.
- Participated in strategic planning sessions to align sales objectives with overall business goals.
- Conducted regular follow-ups with clients, ensuring high satisfaction rates and repeat business.
- Answered customers' questions regarding products, prices, and availability.
Customer Service Representative
Wegmans Family Food Markets
Buffalo, NY
05.2017 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- For two years, I was a management intern. In those two years I would assist in running the departments day to day operations.
Intern at Niagara Falls Police Department
Niagara Falls Police Department
Niagara Falls, NY
09.2023 - 01.2024
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Learned from decorated officers on the daily task a police officer faces each day.
- Learned quick critical thinking skills in real life situations through weekly ride alongs.
Management Intern
Wegmans Family Food Markets
Buffalo, NY
06.2020 - 08.2021
- Developed relationships with wide range of employees, customers and vendors.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Contributed to marketing campaigns by compiling market research and providing insights.
- Assisted executives with information distribution and meeting minutes documentation.
- Supported supervisor with sales analysis and reporting.
- Learned and used technology systems and platforms to assist with tasks.
- Performed data and information management by logging information in CAO (computer assistance ordering).
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
Intern at Cheektowaga Police Department
Cheektowaga Police Department
Cheektowaga, NY
05.2018 - 08.2018
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Learned about all aspects of the criminal justice system from highly decorated members of that community.
Education
Bachelor of Arts - Criminal Justice
Niagara University
Niagara Falls, NY01-2024
High School Diploma -
St. Joseph's Collegiate Institute
Buffalo, NY05-2019
Skills
- Making Interpersonal Relationships With Clients
- Complaint resolution
- Scheduling
- Public Speaking
- Exceptional Customer service
- Punctuality and reliability
- Hospitality and accommodation
- Merchandise upselling
Timeline
Inside Sales Representative
Worksport Ltd.
05.2025 - Current
Intern at Niagara Falls Police Department
Niagara Falls Police Department
09.2023 - 01.2024
Management Intern
Wegmans Family Food Markets
06.2020 - 08.2021
Intern at Cheektowaga Police Department
Cheektowaga Police Department
05.2018 - 08.2018
Customer Service Representative
Wegmans Family Food Markets
05.2017 - Current
High School Diploma -
St. Joseph's Collegiate Institute
Bachelor of Arts - Criminal Justice
Niagara University