Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline

Mitchell Showers

Technology Support
Winona,MN

Summary

Skilled Technology Support Specialist proficient in supporting hardware and software issues for Windows and Apple computer systems. Specializing in troubleshooting HP and Apple products. Over 1 year in IT support and troubleshooting.

Overview

3
3
Certifications
9
9
years of post-secondary education
16
16
years of professional experience

Work History

Technology Support Specialist

Winona State University
Winona, MN
09.2020 - Current
  • Analyzed Software and Hardware issues to identify troubleshooting methods needed for quick remediation.
  • Devised solutions to operations issues related to Windows and Apple OS, working closely via phone, email, live chat and web teleconference.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Processed over 100 support requests weekly for technical assistance on wide range of issues related to Windows and Apple Operating systems and general technology issues.

Graphic Designer

Self Employed Web
Spring Grove, IL
01.2010 - Current
  • Used Adobe Illustrator and Photoshop to develop product mockups and prototype designs.
  • Designed webpages, personal logos and unique branded intro sequences.
  • Developed social media art such as profile picture avatars, banners and headers.
  • Applied knowledge of production to create high-quality images.
  • Completed final touches for projects such as images sizes and font selection.
  • Put together videos for social media, advertising and informational purposes.

Grill Cook

Grill Nation - Chartwell's
Winona, MN
08.2019 - 09.2020
  • Grilled, cooked and fried foods such as french fries, burgers and chicken.
  • Planned work on orders so items served together finished cooking at same time.
  • Grilled meats and cooked sides to customer specifications.
  • Cleaned and maintained kitchen equipment regularly.
  • Oversaw care and maintenance of kitchen equipment.

Prep Cook and Busboy

Portillo's Hot Dogs
Gurnee, IL
08.2015 - 07.2018
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared ingredients for menu items.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.

Education

High School Diploma -

Grant Community High School, Fox Lake, IL
08.2011 - 05.2016

Graphic Design/ Computer Science

University of Wisconsin - Parkside, Kenosha, WI
09.2016 - 05.2018

Management Information Systems

Winona State University, Winona, MN
08.2018 - Current

Skills

    Software diagnosis

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Accomplishments

    Eagle Scout | Boy Scouts of America

    July 2011 - November 2016

  • Conceptualized personal community service project, fundraised from local business, and lead 30+ volunteers over the course of 2 weeks in the renovation and beautification of a local church.
  • Oversaw risk management practices when organizing, coordinating, and leading troop activities.
  • Communicated troop initiatives and accomplishments to the community during local events, publicly speaking to a large crowd, leading to the recruitment of new members as well as additional donations.

Software

Adobe Photoshop

Adobe Illustrator

Microsoft Excel

Microsoft Word

Microsoft Access

Muse

After Effects

InDesign

Visual Studio

Certification

Graphic and Web Design, College of Lake County - 2016

Timeline

Technology Support Specialist - Winona State University
09.2020 - Current
Grill Cook - Grill Nation - Chartwell's
08.2019 - 09.2020
Winona State University - , Management Information Systems
08.2018 - Current
University of Wisconsin - Parkside - , Graphic Design/ Computer Science
09.2016 - 05.2018
Prep Cook and Busboy - Portillo's Hot Dogs
08.2015 - 07.2018
Grant Community High School - High School Diploma,
08.2011 - 05.2016
Graphic Designer - Self Employed Web
01.2010 - Current

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Mitchell ShowersTechnology Support