Mitchell Sullivan

Role is to process a given claim load of medical STD claims. This does include making outbound calls to medical offices, verifying prior/current coverage with multiple clients. But most of it is processing medical documentation for approval or denial.

Collections for Cashnet USA. Made outbound calls + took inbound calls to collect on loans that had gone severely delinquent.

Phone contact #: 312-568-4200

• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Consistently met daily performance goals set by management team members
• Processed medical claims daily with a claim load of 100+
• Fully trained in FMLA & state leave processing for both LOA and disability
• Required knowledge of ICD-10 & CPT coding
• Obtained New Mexico insurance license (20359309) for claims processing
• Experienced with NY DBL/PFL processing

• Investiated customer complaints and identified root causes of quality issues.
• Audited & scored incoming phone calls according to company standard
• Monitored completed work and provided feedback to improve team member performance.

• Welcomed customers, offering assistance to help find store items.
• Issued receipts, refunds, credits or change due to customers.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.