Mitchell Wallace
Houston
Summary
Seasoned and hardworking operations supervisor with over 6 years of experience in operational duties. Has been recognized for highest output of web fulfillment at Sid Mashburn. Known for his attention to detail and efficency.
Overview
2027
2027
years of professional experience
Work History
Operations Supervisor
Sid Mashburn
Houston, TX
01.2021 - Current
- Analyzed process workflows, identifying areas for improvement and implementing solutions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Performed weekly cycle counts to ensure inventory accuracy.
- Averaging 250 outgoing orders per week within a 2-day timeframe schedule.
- Provided coverage for operations at the Sid Mashburn LA location for 2 weeks.
- Ordered supplies for the store to ensure that necessary items were always available for staff members and customers.
- Supervised operations employees to ensure optimal workflow and efficiency.
- Mentored interns, promoting a culture of continuous learning and professional growth.
Operations Associate
Guitar Center
Katy, TX
01.2020 - 01.2021
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated logistics for incoming and outgoing shipments, ensuring timely delivery.
- Followed shipping and receiving procedures for goods and materials.
- Packaged highly breakable material effectively to ensure customer satisfaction.
- Performed regular cycle counts to secure inventory accuracy.
Lead Customer Service Associate
Guitar Center
Katy, TX
08.2018 - 01.2020
- Trained and mentored new associates on product knowledge and customer service best practices.
- Facilitated open communication between team members and management, fostering a positive work culture built on trust and transparency.
- In charge of opening and closing duties which involved cash handling, preparing floor for customers, providing managerial duties, and ensuring sales goals were achieved.
- Oversaw many departments within the store on a daily basis ensuring smooth workflow and efficiency.
Sales Associate
Guitar Center
Katy, TX
08.2017 - 08.2018
- Delivered customer service by assisting with product selection and providing expert knowledge on instruments.
- Maintained organized sales floor, ensuring products were displayed to enhance customer experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Stocker
Toys"R"Us
Katy, TX
05.2014 - 06.2018
- Stocked shelves efficiently to maintain product availability and enhance customer experience.
- Monitored stock levels, ensuring timely replenishment and minimizing out-of-stock occurrences.
- Maintained cleanliness and organization of storage areas to promote safety and efficiency in operations.-
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Improved customer satisfaction by promptly locating items and providing product information.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Freelance Musician
Self Employed
Houston, TX
- Performed live at local venues, enhancing audience engagement and experience.
- Collaborated with other artists to assist in creating diverse musical projects.
- Cultivated relationships with industry professionals to expand network opportunities.
- Played various instruments professionally, including guitar and drums.
- Performed with various high school choirs, providing instrumental accompaniment.
Education
Associate of Applied Science - Audio Recording Technology
Houston City College
Houston, TX12-2020
Bachelor's of Music - Guitar Performance
University of North Texas
Denton, TX05-2017
Skills
- Operations Management
- Detail Oriented
- Efficient
- Adaptability
Timeline
Operations Supervisor
Sid Mashburn
01.2021 - Current
Operations Associate
Guitar Center
01.2020 - 01.2021
Lead Customer Service Associate
Guitar Center
08.2018 - 01.2020
Sales Associate
Guitar Center
08.2017 - 08.2018
Stocker
Toys"R"Us
05.2014 - 06.2018
Freelance Musician
Self Employed
Associate of Applied Science - Audio Recording Technology
Houston City College
Bachelor's of Music - Guitar Performance
University of North Texas