Mitchell Wieloch
Norwalk,CT
Summary
Dedicated and detail-oriented professional with a strong background in customer service and problem-solving. With experience as a Medical Assistant and EMT, skilled in managing electronic records, assisting with technology-based workflows, and providing critical support in high-pressure environments. Passionate about leveraging strong communication skills and analytical thinking to transition into an IT role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Fairfield County Allergy and Asthma
11.2023 - Current
- Communicated effectively with patients and healthcare professionals, honing customer service and problem-solving skills
- Assisted in training new staff on medical software and workflow processes.
- Maintained and organized electronic health records (EHR), ensuring data accuracy and security
Emergency Medical Technician (EMT)
Ambulance Service of Manchester
02.2021 - 03.2024
- Coordinated with hospitals, law enforcement, and dispatch systems, showcasing teamwork and communication skills
- Assessed and responded to critical situations, demonstrating strong analytical and decision-making skills.
- Utilized electronic reporting systems to document patient information efficiently and accurately while following strict protocols for data confidentiality.
Education
Bachelor of Science - Criminal Justice
Western New England University
Springfield, MA05.2019
Skills
- Designed and configured a virtual lab environment to simulate real world IT infrastructure
- Consists of Windows Server 2022 and Windows 10 workstation running active directory, DNS, and DHCP
Certification
- Comptia A+
- Comptia Network +
- Amazon AWS CCP
- ITIL Foundations
Timeline
Medical Assistant
Fairfield County Allergy and Asthma
11.2023 - Current
Emergency Medical Technician (EMT)
Ambulance Service of Manchester
02.2021 - 03.2024
Bachelor of Science - Criminal Justice
Western New England University
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