Ella Maldonado
Norwalk ,CT
Summary
Dynamic Sales Associate with proven expertise at MOMU Ice Cream, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and a welcoming demeanor. Skilled in cash handling and maintaining store aesthetics, consistently fostering loyalty and repeat business in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
MOMU Ice Cream
05.2024 - 09.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School - Business Classes, Honors
King School
Stamford, CT06.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Outgoing personality
Timeline
Sales Associate
MOMU Ice Cream
05.2024 - 09.2025
High School - Business Classes, Honors
King School
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