Mitchelle Causin
Virginia Beach,VA
Summary
National-certified (PTCB) Pharmacy Technician with excellent reliability and organizational skills. Detail-oriented with strong focus on accuracy and efficiency. Results-driven professional with vast experience in retail pharmacy. Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage inventory. Well-versed in providing exceptional customer service, compounding medications, and maintaining patient records.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
01.2023 - Current
- Processes (corrects and resubmits) manual claims for prescription program/services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager and/or Pharmacy Operations Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Answers incoming phone calls and addresses questions from customers and healthcare providers.
- Completes paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Beach Pharmacy
02.2022 - 03.2022
- Prepare prescriptions - retrieve, count, pour, weigh, measure, and sometimes mix the medication
- Perform calculations
- Use technology to help maintain accurate patient records, prepare and package medications, and place orders
- Screen prescription orders for accuracy and completeness
- Help in maintaining the pharmacy functional and in order.
Fulfillment Pharmacy Clerk
Optum Rx United Health Group
01.2015 - 04.2016
- Established and maintained patient profiles, updating organizational databases with current information
- Increased customer satisfaction by resolving issues
- Guided and supported customers via phone each day
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Pharmacist
Mercury Drug Group of Companies, Inc
06.2014 - 12.2014
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products
- Responded to questions and discussed side-effects of specific brand-name and generic pharmaceuticals
- Checked medication bottles for proper labeling before allocating to patients
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
Education
Certification in Pharmacy Technician -
Norfolk State University
Virginia Beach, VABachelor of Science - Clinical Pharmacy
University of Immaculate Conception
Davao City, Philippines08.2023
Bachelor of Science - Pharmacy
University of San Carlos
Cebu City, Philippines03.2013
Skills
- Pharmaceutical Preparation
- Medical Terminology
- Order Entry
- Managing Prescription Refills
- Drug Inventory Control
- Insurance Billing
- Medical Records and Patient Confidentiality
- Research
- Advanced Math Skills
- Pharmacy Operations
- Prescriptions Management
- Prescription Filling and Labeling
Certification
- Pharmacy Technician Certification Board-Certified (PTCB) | December 2021 to December 2025
- Pharmacy-Based Immunization Administration | March 2023 to March 2026 by the American Pharmacists Association
- Certificate of Achievement Adult and Pediatric First Aid/CPR/AED | March 2023 to March 2025 | Certificate of Completion conducted by American Red Cross
Timeline
Certified Pharmacy Technician
Walgreens
01.2023 - Current
Certified Pharmacy Technician
Beach Pharmacy
02.2022 - 03.2022
Fulfillment Pharmacy Clerk
Optum Rx United Health Group
01.2015 - 04.2016
Pharmacist
Mercury Drug Group of Companies, Inc
06.2014 - 12.2014
Certification in Pharmacy Technician -
Norfolk State University
Bachelor of Science - Clinical Pharmacy
University of Immaculate Conception
Bachelor of Science - Pharmacy
University of San Carlos
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