Mitchelle Morales
Philadelphia,PA
Summary
Proactive tracking service representative with expertise in fraud identification and real-time crime response. Proven ability to collaborate with law enforcement to apprehend suspects and ensure regulatory compliance, enhancing safety and security for customers.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Tracking Service Representative
3SI Security Systems
06.2025 - 07.2026
- Assisted customers activate, deactivate, and transfer GPS trackers used for store merchandise and or cash registers.
- Educated customers on GPS tracking device handling, ordered new devices or chargers when needed.
- Contacted Police departments in different states to help apprehend suspects during robberies, burglaries and larcenies using GPS tracks during real time crimes.
- Using partnered systems, contacted Police departments to help apprehend suspects during treat to property or life crimes.
Teller 2
TD Bank
09.2019 - 01.2022
- Verified customers' identification to ensure compliance with laws and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking products.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Teller 1
TD Bank
09.2017 - 01.2022
- Processed customer transactions accurately and efficiently using TD Bank's banking software.
- Managed cash drawer, ensuring accuracy in daily reconciliations and reducing discrepancies.
- Assisted customers with account inquiries, fostering strong relationships through exceptional service.
- Met and or exceeded sales goals by promoting bank products and services in customer interactions.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PANo Degree - English 101
Community Collage of Philadelphia
Philadelphia, PASkills
- Customer support
- Database maintenance
- Organization
- Cash handling
- Spanish speaking
- Fraud identification
- Regulatory Compliance
- Team
- Law enforcement collaboration
- GPS tracking
Accomplishments
- Resolved product issue through consumer testing.
- Achieved crimes of the month multiple times by completing tracking support with accuracy and efficiency.
TD CEO Leadership
In 2022 I won TD CEO Leadership award for exceeding goals in 2021 and received many exceptional customer service surveys. Included with being acknowledged by the banks CEO was a trophy and a business trip to Florida provided by the company.
Languages
Spanish
Full Professional
French
Elementary
Timeline
Tracking Service Representative
3SI Security Systems
06.2025 - 07.2026
Teller 2
TD Bank
09.2019 - 01.2022
Teller 1
TD Bank
09.2017 - 01.2022
High School Diploma -
Olney Charter High School
No Degree - English 101
Community Collage of Philadelphia