Mitchell Katcv Freeman
Riverspirit Casino
TULSA,OK
2027
years of professional experience
Experienced Poker Room Shift Manager with a strong focus on customer service, team management, and efficient scheduling. Proven track record of resolving disputes and enhancing player experiences.
Work History
Poker Room Shift Manager
- Supervised daily operations of poker room, ensuring compliance with gaming regulations.
- Trained and mentored staff on customer service best practices and game rules.
- Implemented efficient scheduling to optimize dealer and floor staff coverage.
- Resolved guest disputes and operational issues promptly to enhance player experience.
- Resolved disputes between players fairly and efficiently, maintaining a positive atmosphere in the poker room.
- Increased efficiency in the poker room by regularly updating and maintaining schedules for staff members.
Poker Floor
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Poker Dealer
- Dealt various poker games, ensuring adherence to house rules and regulations.
- Managed player transactions and chip exchanges efficiently during gameplay.
- Monitored game integrity, identifying and addressing irregularities promptly.
- Provided exceptional customer service, fostering a welcoming environment for players.
Education
High School Diploma
No Degree - Accounting And Finance
Skills
Scheduling staff
Team management
Policy enforcement
Salesmanship
Timeline
Poker Room Shift Manager
Riverspirit Casino
2017 - CurrentRead More
Poker Floor
Grand Casino
2014 - 2017Read More
Poker Dealer
Riverwind Casino
2005 - 2014Read More
Oklahoma City Community College
No Degree from Accounting And Finance
Read More
Moore High School
High School Diploma
Read More