Mitchsowing Chassagne
Carmel,USA
Summary
Results-driven Operations Leader with a Bachelor's in Business Administration and hands-on experience managing high-volume, safety-critical environments. Expert in leading diverse hourly teams, optimizing workflow throughput, and maintaining 100% safety compliance. Former Amazon associate with a deep understanding of FC operations, now seeking to leverage leadership experience as an Area Manager to drive associate engagement and operational excellence.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
1
1
year of professional experience
Work History
Operations Manager
CVS HEALTH
Carmel, IN
01.2025 - Current
- Team Leadership: Lead daily operations for a high-volume facility, supervising and coaching a team of hourly associates to meet rigorous performance and quality targets.
- Performance Management: Deliver weekly performance feedback and execute corrective action plans; built a structured development program that increased employee engagement scores.
- Process Improvement: Partnered with engineering to automate manual reporting, saving 100+ hours per month and eliminating data entry errors.
- Throughput Optimization: Designed and launched a sales/operational training program that increased team output by 22% within the first quarter.
- Inventory & Safety: Implemented visual management tools for inventory, reducing discrepancies by 18%, while ensuring 100% adherence to OSHA and company safety protocols.
- Escalation Management: Established a streamlined customer-issue escalation system, reducing response times by 35%.
Operations Associate (Former)
AMAZON
Indianapolis, IN
- Operational Execution: Gained "on-the-floor" experience in a fast-paced Fulfillment Center environment, mastering scanning, sorting, and stow/pick processes.
- Physical Stamina: Regularly performed 10-12-hour shifts involving standing, walking, and lifting up to 49 lbs.
- Safety Advocate: Maintained a clean and safe workspace, identifying and reporting potential floor hazards to leadership.
Education
Bachelor of Science - Business Administration & Management
Western Governors University
Associate of Science - Business Administration
Ivy Tech Community College
Skills
- Leadership
- Direct Report Management
- Coaching & Mentoring
- Performance Reviews
- Workflow Optimization
- Labor Planning
- Throughput & KPI Tracking
- OSHA Compliance
- Risk Mitigation
- Quality Assurance
- Lean Methodology
- Process Automation
- Data-Driven Decision Making
- 12-hour Shift Endurance
- Multilingual
- Shift Coordination
- Cross-functional Collaboration
- Physical Capability
- Flexible Availability
- Team leadership
Websites
Certifications And Skills
Leadership Development Certification, Safety Compliance & Workplace Awareness, Proficient in Labor Planning, Shift Coordination, Cross-functional Collaboration (HR), Fully capable of standing/walking for 12+ hours, Climbing stairs, Lifting/pushing/pulling up to 49 lbs., Flexible to work nights, weekends, and holidays to support 24/7 operations.
Timeline
Operations Manager
CVS HEALTH
01.2025 - Current
Operations Associate (Former)
AMAZON
Bachelor of Science - Business Administration & Management
Western Governors University
Associate of Science - Business Administration
Ivy Tech Community College