Mitchell Spong
Marysville
Summary
Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 10 years of superior sales industry performance. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
10
10
years of professional experience
Work History
Sales Coach Manager
Cellular Sales
10.2023 - 01.2024
- Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Reduced employee turnover rate by fostering a supportive work environment that prioritizes personal growth and career advancement opportunities.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
Sales Associate Specialist
Cellular Sales
04.2022 - 09.2023
- Prioritized helping customers over completing other routine tasks in store.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Developed strong rapport with customers and created positive impression of business.
Clothing Brand CEO
1LIFE2LIVE LLC.
04.2021 - 04.2022
- Established foundational processes for business operations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Store Manager
AT&T Mobility
02.2014 - 03.2020
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
O'Dea
Seattle, WA06.2007
Skills
- Decision-Making
- Training documentation
- Performance Analysis
- Coaching Techniques
- Leadership Development
- Assignment Delegation
- Employee Interviewing
- Employee Retention
- Workshop coordination
- Job Skill Building
- Competitor Analysis
- Sales Training
- Database Management
- Upselling strategies
Timeline
Sales Coach Manager
Cellular Sales
10.2023 - 01.2024
Sales Associate Specialist
Cellular Sales
04.2022 - 09.2023
Clothing Brand CEO
1LIFE2LIVE LLC.
04.2021 - 04.2022
Store Manager
AT&T Mobility
02.2014 - 03.2020
High School Diploma -
O'Dea